Arman P.

Experience

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  Agilon Health

  Jan 2020 - Dec 2021

  Salesforce Developer

  Dynamic Salesforce Developer with extensive experience in gathering business requirements and designing solutions to optimize sales processes and enhance team productivity. Adept at identifying gaps in functional requirements and effectively communicating with stakeholders to ensure clarity and alignment with business goals.Key Accomplishments:Sales Process Optimization: Designed solutions to enhance sales processes, significantly improving sales team productivity.Requirements Analysis: Analyzed and identified gaps in business requirements, ensuring clear communication with stakeholders.Case Management: Managed case escalation and routing components to streamline case management, boosting customer service efficiency.Knowledge Base Development: Continuously expanded the knowledge base by creating categories for knowledge articles, facilitating easier information access for end-users.Customer Support Enhancement: Configured and enhanced live agent functionality, resulting in improved customer support and higher satisfaction rates.Tool Integration: Set up integrations with tools like HubSpot to ensure seamless data flow, improving data accuracy and consistency.Salesforce Customization: Customized Salesforce applications to align with functional needs and user profiles, enhancing overall user experience.Data Security: Implemented field-level security and audit trail setup to protect sensitive data, ensuring compliance with regulatory standards.End-User Support: Provided first-level support to end-users, including issue logging and resolution, maintaining system uptime and reliability.Data Migration: Led data migration efforts from legacy systems to Salesforce, ensuring a smooth transition and maintaining data integrity. Show less

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  Ram Technologies Inc

  Jan 2022 - Feb 2023

  Salesforce Developer/Admin

  Experienced Salesforce Developer with a demonstrated history of enhancing system performance and data accuracy through customized solutions. Proficient in implementing seamless third-party integrations such as DocuSign, Rollup Helper, and Jitterbit, significantly improving workflow efficiency.Key Accomplishments:Custom Development: Designed and developed custom objects, tabs, and validation rules to optimize Salesforce functionality.Integration Expertise: Integrated third-party tools, expanding system capabilities and streamlining processes.Business Analysis: Analyzed business requirements to deliver tailored solutions that align with organizational objectives.Security Management: Configured profiles, roles, and permission sets to manage security settings and ensure data protection compliance.Process Automation: Automated contract creation from Salesforce quotes using Contract Lifecycle Management (CLM), reducing manual effort.Campaign Management: Installed and configured the Marketo AppExchange app for efficient demand generation campaigns, boosting lead generation and conversion rates.Quality Assurance: Executed comprehensive test cases and reviewed test documents to ensure high-quality deliverables and minimize system errors.Compliance Testing: Conducted automated compliance testing and communicated results to stakeholders, ensuring adherence to regulations.Collaboration: Worked with internal teams to build solutions in Salesforce Einstein and Salesforce Reporting, enhancing data analysis and decision-making.Customer Satisfaction: Ensured timely completion of Closing Disclosure (CD) for loan document signing, facilitating smooth transactions. Show less

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  Vrunda Technologies LLC

  Mar 2023 - now

  Salesforce Developer

  I am a Salesforce Developer at Vrunda Technologies LLC in Falls Church, VA. In this role, I harness Lightning Web Components (LWC), Apex classes, controllers, and triggers to effectively meet business requirements. Collaborating closely with stakeholders, I ensure alignment of solutions with our technology roadmap. I specialize in developing and implementing custom tabs, validation rules, approval processes, and auto-response rules to automate processes and enhance operational efficiency. Crafting user-friendly interfaces using CSS, HTML tags, and Visualforce components integrated with JavaScript, I facilitate seamless front-end validation. Additionally, I deploy Marketing Cloud solutions to automate demand generation campaigns, improving lead quality. My responsibilities also include conducting regular administrative tasks, such as user account maintenance and report/dashboard creation. I am committed to upholding code quality standards by authoring Apex test classes and ensuring comprehensive unit test coverage. Working alongside cross-functional teams, I prototype solutions and manage sprint deliverables, ensuring timely project completion. Leveraging Salesforce sandbox for thorough testing pre-deployment, I minimize potential production issues. My expertise spans Salesforce.com, Apex, Visualforce, LWC, Sales Cloud, Service Cloud, data migration, and more, making me a versatile asset in any Salesforce environment. Show less