Raghad Ibrahim

Experience

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  Women in Information Technology Management - WITM

  May 2017 - Apr 2018

  Director of Logistics & Case Competitions

  • Collaborated with external companies to acquire corporate sponsorships up to $10,000 to successfully organize and fund two of Canada’s largest multi-institutional IT case competitions • Implemented change management and quality assurance processes throughout the project life cycle to define clear business objectives and adhere to changing business requirements • Responsible for registering the event attendees and emailing judges appropriate information and clear instructions

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  Connect IT Conference

  Sept 2018 - Mar 2019

  Project Manager

  • Demonstrated teamwork and leadership ability by supporting a team of 18 student to organize and execute the largest student-run IT conference in Ontario, hosting up to 240 students, alumni, faculty members, and industry professionals • Created a marketing scheme to raise awareness on mental health in Ryerson University and explore the intersection between technology, business, and positive living • Utilized interpersonal skills and solid problem solving techniques to regulate team behaviour and resolve conflicts Show less

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  Ryerson's Iraqi Student Society - RISS

  Apr 2019 - Apr 2021

  Executive Member
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  ITMSA - Information Technology Management Students'​ Association

  Apr 2019 - Apr 2020

  Vice President of Corporate Relations

  The Information Technology Management Students' Association (ITMSA) is a non-profit student run organization housed in the Ted Rogers School of Management at Ryerson University. The ITMSA is the course union for the largest Business Technology Management (BTM) student body in the country. Representing over 3000 full-time and part-time students, ITMSA offers a variety of services and initiatives to enrich and enhance the educational experience of the BTM student body.A few of my responsibilities as VP of Corporate Relations at ITMSA:• Refined time management and organizational skills in the creation of a Gantt chart and dashboard, which successfully tracked the progress of our team as well as project timeline and budget constraints• Demonstrated leadership and teamwork abilities by managing a team of 7 associates, organizing training workshops, delegating tasks, and ensuring that the team understood their respective responsibilities • Utilized strong communication and interpersonal skills as a representative for the university's IT Union with an aim to build a pipeline between top talent at Ryerson and the IT industry through fostering long-term, meaningful relationships with companies Show less

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  TD

  Jul 2019 - Jun 2021

  Customer Experience Associate

  • Consistently exceeded sale and referral targets by meeting clients’ immediate needs, probing to discover additional needs, and recommending optimal solutions • Excelled under pressure in a fast-paced high-volume work environment by leveraging advanced time management skills to prioritize tasks, proactively complete responsibilities beyond my initial role, and improve productivity • Utilized exceptional communication and problem-solving skills to resolve client concerns and promote digital options as solutions – providing outstanding customer experience while creating a more digitally-enabled branch• Demonstrated my eagerness to work as a team and succeed by training new staff on bank compliance and the use of system applications like C3, S3, and Administrative Applications Show less

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  Ryerson University

  Apr 2021 - Sept 2021

  Excel Bootcamp Facilitator

  • Demonstrated strong communication and Excel skills by developing and teaching three progressive levels of Excel training to over 200 students and alumni, encompassing data cleaning, advanced functions, and data visualization• Utilized problem solving skills to assist students in identifying and troubleshooting errors throughout the virtual training sessions• Analyzed data collected from attendee surveys and collaborated with my team to implement feedback and improve training sessions, resulting in increased survey ratings Show less

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  Nestlé

  May 2021 - Jul 2021

  Visualization Analyst

  • Gathered business requirements to develop an interactive project management dashboard in Power BI and Power Apps to assist managers in assigning tasks, monitoring team capacity, and tracking initiatives, projects, and sprints • Transitioned manual reporting to an automated Power BI dashboard with live data to increase efficiency and transparency • Updated visuals and designed the UI of dashboards to improve user experience and create a meaningful story from the data

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  KPMG Canada

  Jul 2021 - now

  • Senior Consultant - Enterpise Solutions Oracle

    Oct 2022 - now

  • Consultant - Enterprise Solutions Oracle

    Jul 2021 - Sept 2022