Mohd. Shaheen

Experience

• 

  Saudi American Bank

  Jun 1997 - Aug 1999

  Assistant Manager

  1997

• 

  AL-Abrar Printing factory

  Jul 2001 - Dec 2009

  Production Manager & Assistant Executive Manager.

  since joining Printing factory sector i worked to raise the quality by Implemented smart business principles that provide a strong working frame to increase production efficiency and reduce operation costs.Established high standards of customer service protocols that lead to improved business outcome. (Reduced customer complaints by 19%).Optimized achievement of production plan targets.Reduced major product non-conformities by 22%.

• 

  Deutsche Gulf Finance

  Oct 2010 - Oct 2013

  Sr.Manager | Client Relations & Quality Assuranc

  senior managerial position within Deutsche Gulf Financs Quality Assurance and Customer Relations department head. During this time, all branches in the kingdom were required to gain approval from the Quality Assurance and Customer Relations department head regarding any financial facility customer require. began by establishing the quality strategy and process to close and monitor all contractual agreements procedures. The primary objective for the department head was to ensure that all mortgage contract, offers, and any financial facility are in line with Deutsche credit policy, and that all applicants (customers) are fully aware and agree to the terms and conditions of the contract offered. Further to this, after sale services and complaints also Show less

• 

  Elite vet clinic / hospital

  Jan 2013 - now

  Founder and owner of Elite Art Veterinary Company
• 

  Riyad Bank

  Oct 2013 - Mar 2017

  Since I joined Riyad Bank as the Vice President Head of Quality Assurance Department. managing four (4) Units that directly affecting business performance and customer base. the Quality-Monitoring unit along with the Quality Improvement unit, Market Research & Field survey unit, and market Intelligence unit all work together under my leadership to provide critical customer voice analytic data and information to improve and expand customer base. also I introduced the Net Promoting Score (NPS) methodology at the bank to help in measuring customer loyalty,satisfaction,and effort. Show less

  • Vice President Head of HR Planning & Excellence Dept.

    Dec 2014 - Mar 2017

  • Vice President Head of Quality Assurance Department

    Oct 2013 - Dec 2014