Ankur Gautam

Ankur Gautam

Sr. Executive- Warehouse Operation and Customer Service

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location of Ankur GautamGurgaon, Haryana, India

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  • Timeline

  • About me

    SCM- Logistics & D2C at Samsung | Ex-Reliance Retail | Ex-Moglix.com | Ex-Flipkart | Ex-RKFL | IMT-Ghaziabad

  • Education

    • Institute of Management Technology, Ghaziabad

      2016 -
      PGDM (Operation and supply chain)

      PGDM

    • Dayalbagh Educational Institute

      2007 - 2010
      Bachelor of Commerce (B.Com.) E-Commerce/Electronic Commerce

      B.Com (Hons.)

  • Experience

    • Radhakrishna Foodland Pvt Ltd

      Jun 2013 - Aug 2014
      Sr. Executive- Warehouse Operation and Customer Service

      Handled Operations activity for 166 MC Donald’s stores supply-chain management and customer services support in 24*7 Operation across east and north region.

    • Flipkart

      Aug 2014 - Oct 2019
      Team Lead

      DC In-charge for an 85K Sq ft large appliances Warehouse Warehouse with an average daily throughput of 3000 large units (INR 1.60 Crores).Handled warehousing and distribution for more than 7000 units (INR 11 crores) during Flipkart’s Big Billion Day SalesPlanned warehouse layout and space requirements to prevent loss or damage, and to achieve full warehouse optimization Held the experience to set up new warehouses (Facilities). 4 Warehouses successfully lived within Flipkart.Identified and implemented multiple Kaizens activities and improved the productivity by 12%Ensured timely shipping of orders to customers in adherence to the promised SLAs. Zero TAT breaches for a record period of 90 days across all warehouse functions.Handled Overall Operations for Distribution centres with implementation of Multiple Projects, Handed monthly billing reconciliation for 3PL partners.Managed a team of 180 blue collared employees as indirect and 5 White collared employees as direct subordinates.Did the Inventory Capacity planning and Monitoring for all DCs at Zonal level as per shared plan by Central team to avoid vertical wise capacity breach.Ensured DC wise weekly performance target achievement in each warehouse and kept the Top rank across PAN India.Ensured liquidation within 30 days to cover blocked costs by doing Return reconciliation and per defined capacity.Increased the Inventory capacity by 16% after implementation of SPI improvement project.Reduced the Pick to dispatch time from 40 Min per picklist to 16 Min per picklist after implementation of Project at warehouse level which resulted in 40% Productivity improvement in Picking. Achieved the Inbound KPI closed to 99.20% in each process. Achieved the Outbound KPI at 100% with 0% CPD breached at warehouse level.Achieved the returns KPI at 98.5% in E2E pendency.Maintained the inventory accuracy at 100% in the Large appliances segment. Show less

    • Moglix

      Oct 2019 - Jul 2021
      Warehouse Operations Manager

      ● Headed all warehouse operational activities in B2B and B2C segment in a 60k Sqft area with daily average throughput of40k Units .● Inventory capacity planning for MRO and Packaging Items for the Value of 1.8 Crores INR.● Inventory planning for E-commerce customer level● Coordination with the Sourcing and Sales team for high ageing inventory liquidation.● Planning for short life products as per customer demand.● Inventory forecast analysis as per last quarter sale and market/Customer demand.● Stock keeping planning as per Bins and Pallets capacity.● Ensuring Credit note and debit note processing to recover cost in real time.● Daily cycle count processing to find variance with RCA● First mile pickup planning to increase pickup service level.● Cost optimization by first mile route planning for better vehicle utilization.● Coordination with supplier and Sourcing team to procure quality product and per customer demand.● Monitoring govt. compliance before on boarding suppliers.● Supplier payment reconciliation with Payment advice and GRN data● Ensuring timely closure of DN and supplier outstanding● Ensuring Zero pendency in Dock to stock.● Ensuring 100% Pickup assignment to runners and Last mile route planning as per B2B customer plants.● Ensuring 100% Delivery service level and Planning for reschedule cases as per customer requirement● Ensuring zero QC failure from customer end due to Ops issue and Ensuring timely LSP and regular vehicle dispatch.● Ensuring 100% deliver assignment to runners and Real time POD uploading process tracking Show less

    • Reliance Retail

      Jul 2021 - Jun 2022
      Warehouse Operations Manager

      ● Heading warehouse operations in a 2.85 Lakh Sqfts area with daily average throughput of 48k Units of Ratio pack.● Managing inventory with the capacity of 5 Lakh Nos. of bins with G+4 racking structure.● Maintaining the inventory with the 1.35 Crores units as per designed capacity.● Ensuring W2W cycle count coverage within 90 Days.● Maintaining Inventory accuracy at 99.99%● Maintaining bin level accuracy at 98%.● Maintaining R2P (Reservation to Pick) pendency at <0.5%.● Team management for 17 Onrolls people of RIL payrolls.● Heading a team of 450 Blue colored employees.● Ensuring Vehicle unloading within the average TAT of 2 Hrs.● Ensuring unloading of 250 boxes by using 3 resources within 45 Mins.● Maintaining dispatch accuracy by 99.98%.● Achieving Micro inventory Audit score by 99.00%.● Maintaining vehicle utilization by 85% as per CFT.● Leading inbound with daily average 10-15 Vehicles unloading in Multiple sizes.● Maintaining the Output with 550 IPP. Show less

    • Samsung India

      Jun 2022 - now
      Warehouse Operations Manager
  • Licenses & Certifications

    • Appreciation Certificate for Big Billion day

      Flipkart
      Oct 2014
    • Best Lean six sigma Yellow Belt Project

      Flipkart
      Sept 2019
    • Basic Life Support and First Aid

      National Institute of Standards and Technology (NIST)
      Dec 2018
    • CUSTOMER CERNTRICITY & SERVICE EXCELLENCE

      Radhakrishna Foodland Pvt Ltd
      Sept 2013
    • People Manager Capability Program

      Flipkart
      Jun 2019
    • Large Coach (Trainer)

      Flipkart
      Jun 2016
    • Lean Six Sigma Yellow Belt (ICYB)

      Flipkart
      Mar 2019
    • Best Kaizen Kart Project

      Flipkart
      Jun 2016
    • Lean Six Sigma Yellow Belt (ICYB)

      Flipkar
      Aug 2019