Ashwin Palakula CAMS

Experience

• 

  Bank of America

  Aug 2004 - Mar 2010

  •Managed the process operations with a team of 15 associates in Manual Payments process in the wholesale banking treasury operations •Identify potential people issues amongst the team & resolve the same on a proactive basis. • As a Quality Agent- Managed, monitored and assisted the preparation on BPM (Business Process Management), FMEA (Failure Mode and Effects Analysis) and other essential documents for proper functioning of the process.•Conducted Process Governance reviews of various processes across the company to determine if the process is meeting all standard requirements which are essential for proper functioning of the process•Leveraged six sigma tools to improve processes•Supported 35 processes spread across 4 Lines of Business•Drove Six Sigma initiatives across processes; conducted Six Sigma Basics/Lean trainings, quality fairs and quizzes to spread knowledge of six sigma tools among associates. Show less

  • Team Leader/ Team Developer

    Jan 2007 - Mar 2010

  • Team Member/ Senior Team Member

    Aug 2004 - Dec 2006
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  Bank of America

  Jul 2011 - Apr 2015

  • Identify and manage risk proactively by timely risk assessments.• Manage daily operations effectively to ensure utmost client satisfaction • Ensure business continuity by proper business continuity planning. • Strike balance among task, team and individual to inspire and influence staff to bring in their best• Ensure that the processes are anytime ready for audit by ensuring that all the auditable documents are ready and up to date. • Connect associates roles to Company’s mission and values so as to install a sense of ownership and responsibility in them.• Create positive energy in the face of challenges. Gets the best out of people by demonstrating confidence in them Show less •To smoothen the impact of erratic workflows through effective capacity planning, leave management, and demand and capacity planning and process prioritization•Identify the problem situations proactively , resolve and escalate to give maximum customer satisfaction•Command attention across multiple audiences (customers, boss, associates) •Assessing performance of TLs / TD’s and ensuring adherence to performance management process•Manage LOB across regions and ensure that SLAs are being met on a consistent basis Show less

  • Manager

    Aug 2013 - Apr 2015

  • Assistant Manager- Operations

    Apr 2010 - Jul 2013

  • Guest Auditor with the Corporate Audit Team

    Jul 2011 - Oct 2011
• 

  Tech Mahindra

  Apr 2015 - Apr 2017

  Manager Operations

  Service Delivery •Responsible for managing overall performance and delivery Operations in Malaysia•Resource Management: Planning, acquiring, developing and managing team members to deliver project goals as per plan•Device Process Improvement Plans based on analysis and work closely with various internal teams to implement them and contribute to on-going process improvements•Participate in workforce/capacity planning along with WFM team•Responsible for managing attrition and maintaining employee satisfaction•Analyze data to recognise trends and potential problem areasClient Servicing•Part of the team managing relationship between Tech Mahindra and MasterCard•Provide value added customer service by attending customer queries and issues•Coordinating with MasterCard on strategies to maximize impact in key areas of mutually agreed upon importance•Managing client facing activities, to ensure BAU operations ManagementProcess Consulting / Business Process Analysis•Focus on business objectives and improving business processes by bridging the gap between process constraints and business requirements thus, streamlining operations•Identify business improvement opportunities, develop business cases and coordinate information & plans with specific business unitsTransitions•Ensured seamless knowledge transfer to achieve all the transition deadlines•Additional scope was incorporated without altering the original transition timelines•100% SLA adherence from soft live stage till date.•New related sub-business migrated based on the team’s performance Show less

• 

  Citigroup

  Jun 2017 - now

  Vice President

  •Drive and lead end-to-end process reviews to identify opportunities for simplification, synergies and automation and recommend solutions for overall process improvement. Significant $ saves delivered through 2017- 2023, across initiatives like- Un productive Case Volumes reduction (UCV), Process Reengineering (PR) and Organization simplification initiatives •Drive and deliver Lean trainings on Lean and Six Sigma concepts on a need basis to create and nurture the Culture of Innovation. 300+ staff have been trained on Lean concepts which resulted in 100+ bright ideas being implemented •Ensure that the Process Improvements are replicated regionally/globally on a consistent basis for shared development towards One Citi objective•Organize and conduct Re-engineering workshops •Member of the regional AML hub’s leadership team with direct accountability to have oversight for all Reengineering opportunities•Chair the regional continuous improvement steering group to validate the performance of all continuous improvement initiatives •Manage Bright Ideas program in APAC, ICRM to ensure successful idea generation, submission, and implementation•Lead Innovation for KL CSC- manage and drive quarterly best practices sharing sessions across KL and Penang sites in Malaysia- resulting in various optimization initiatives that lead to improved VOE scores.•Played a vital role in creating the culture of Continuous Improvement in KL CSC- by conducting Lean and Six Sigma trainings that led to various in process improvements and Best Practice sharing across functions Show less