Ricky Spaulding PMP

Experience

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  Booster

  Jan 2011 - Jan 2013

  Experience Leader

  Managed event schedule and lead 20-30 presentations daily, and worked administration to maximize fundraising efforts.Lead 12 clients through the Boosterthon Fun Run in 10 months, raising over $400,000 Trained and developed 4 team members through leadership development program

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  Elevate Experiences

  Dec 2012 - Aug 2021

  • Director Of Client Services

    Sept 2019 - Aug 2021

  • Growth Coordinator/Account Manager

    Apr 2019 - Sept 2019

  • Experience Leader

    Dec 2016 - Apr 2019

  • Field Staff

    Dec 2012 - Dec 2016
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  Omni Insurance Group, Inc.

  Jan 2013 - Jan 2014

  Initial Action Unit Representative

  Influenced productivity of team by setting and achieving hourly goals, surpassing monthly KPI by 40%. Managed 100-150 inbound calls daily to report new claims accurately and timely.

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  Chick-fil-A Restaurants

  Jan 2014 - Jan 2016

  Director of Financial Return

  Lead ongoing recruiting and staffing including hiring, training, on-boarding, operational excellence and scheduling 120 team members. Managed vendors and VIP relationships. Restructured drive-thru ordering process to increase sales by 35% in a three-month time frame.Created daily goals for each team member to support our yearly $6M revenue target.

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  Classical Conversations

  Aug 2021 - now

  • Director of Digital Engagement and Business Analytics

    Jan 2023 - now

  • Digital Marketing Manager

    Aug 2021 - Jan 2023