Dragan Miletic, Ph.D.

Experience

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  The Ideas Group

  Sept 1999 - Dec 2001

  Senior Frontend Developer

  As the sole Frontend Developer, I was responsible for creating responsive, modular frontends for e-commerce websites and corporate portals with highly dynamic content, ensuring precision and consistency for clients.Key responsibilities included: • Translating visual designs into fully functional UIs and coordinating closely with backend engineers through to release • Developing navigational components and interactive modules (e.g., portfolios, logins, tax calculators, calendars) • Conducting cross-browser/platform testing and optimizing frontend code for ASP, C#, and PHP-based websites • Collaborating with PMs, designers, and engineers on user research, risk assessments, estimates, project schedules, and user journeys • Optimizing images and producing multimedia content (QTVR, QT, WM, MP3, AIFF) for web projectsReported directly to the CTO and contributed to high-profile projects such as cheskin.com, simplex.com, and xinitiative.com. Show less

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  Visdesign

  Feb 2002 - Aug 2002

  Senior Frontend Developer

  As a Senior Frontend Developer, I led the development of the Pagoo.com website in a fast-paced production environment with tight deadlines and minimal guidelines.Key responsibilities included: • Building cross-browser HTML templates based on designs by Visdesign • Developing global CSS aligned with the client’s visual identity • Optimizing graphical content for performance and quality • Conducting cross-platform and cross-browser testing • Managing release processes to ensure timely deliveryThis freelance project marked my entry into San Francisco’s dynamic tech scene, honing my ability to deliver under pressure. Show less

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  San Francisco Art Institute

  Sept 2002 - Oct 2004

  Lead Product Designer

  As an SFAI alumnus, I led the transformation of sfai.edu from a static brochure site to a dynamic, scalable system built on the then-new ASP.NET framework.Key contributions included: • Serving as both Product Manager and Product Designer, driving discovery and delivery • Building a cross-functional team and collaborating with stakeholders to define product vision, strategy, and metrics • Conducting user research, prototyping, and designing a custom CMS and microservices tailored to the school’s needs • Integrating dynamic content from Datatel and SQL databases for seamless client-side displayThis role was my first practical experience with Agile methodology, balancing strategic and hands-on responsibilities to deliver impactful results. Show less

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  Williams-Sonoma, Inc.

  Apr 2005 - Jun 2005

  Lead Frontend Developer

  Contracted via TEK Systems to lead frontend development for a major website upgrade at Williams Sonoma. Focused on creating HTML templates and global CSS for Pottery Barn, with contributions to Pottery Barn Kids and Pottery Barn Teen.Key responsibilities included: • Developing cross-browser UIs based on designs by Organic • Building global CSS adhering to strict in-house style guidelines • Managing version control through CVS • Optimizing images for web performanceThis fully remote contract required extensive collaboration across distributed teams. Show less

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  DigitasLBi_US

  Jul 2005 - Dec 2005

  Lead Frontend Developer

  Contracted via TEK Systems as Lead Frontend Developer, driving four fast-paced projects for Microsoft and Safeway.Key responsibilities included: • Leading frontend development for high-impact, time-sensitive projects • Delivering solutions that met tight deadlines and high-quality standards • Collaborating closely with cross-functional teams to ensure seamless execution • Contributing to technical strategy and implementationFurther details are available in the “Accomplishments” section. Show less

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  QuestBack

  Sept 2007 - Sept 2015

  UX Manager

  Led the initiation of UX practices and streamlined product development processes at QuestBack over eight years. Through cross-disciplinary collaboration and a user-centered approach, I balanced user needs, business goals, and technological challenges to enhance the software’s usability, accessibility, and relevance for diverse users.Key contributions included: • Building, coaching, and aligning distributed teams across Norway, Sweden, Finland, and Germany • Driving product vision, strategy, and outcome-focused initiatives • Facilitating outsourced projects, research activities, and insight sharing • Championing Lean and Agile methodologies to optimize production cycles • Organizing workshops and syncs with stakeholders to ensure alignmentMy hands-on technical expertise and holistic mindset shaped my ability to integrate theory and practice, delivering impactful results. Show less

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  Schibsted

  Feb 2020 - Feb 2021

  UX Manager

  Led a team of six talented UX practitioners embedded in five product teams across Norway and Sweden. Key responsibilities included: • Building and developing an empowered, agile team • Coaching team members for personal and professional growth • Creating a sustainable, high-performing work environment • Driving collaboration with product, engineering, and research teams • Championing user-centered design and holistic methodologies • Contributing to organizational strategy, OKRs, and a positive workplace culture Show less

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  GE HealthCare

  Nov 2021 - now

  • Senior Usability Leader

    May 2025 - now

  • Usability Leader

    Nov 2021 - now