Serena See

Experience

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  Certis

  Dec 2013 - May 2019

  Aviation Security Officer

  • Conduct access control • Profiling and screening passengers and baggage for unlawful activities and prohibited items• Assisting passengers with enquiries while providing personalized service

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  Creamery Boutique Ice Creams Singapore

  Dec 2016 - Nov 2019

  Service Crew

  • Opening and Closing of the store when required• Maintaining in-house cleanliness• Preparation and serving of food items• Cashiering duties• Ensuring customer satisfaction through personalized customer service• Training of new staff• Handling stock inventory

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  Bank of China

  Aug 2017 - Oct 2017

  Customer Service Officer

  • Resolving and following up with customers' enquiries while providing personalized service• Managing customer's accounts upon request while following standard operating procedures and internal guidelines of the bank• Upkeeping of reports• Any other ad hoc duties as required

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  Composers and Authors Society of Singapore

  Oct 2017 - Nov 2019

  Documentation and Distribution Officer

  • Processing of music usage from various users• Maintaining database (Not limited to creation and updating of data)• Research for information to ensure data accuracy• Any other ad hoc duties as required

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  CapitaLand

  Nov 2019 - Sept 2020

  Customer Service Assistant

  SERVICE• Providing exemplary personalized service to all, ensuring customers' satisfaction• Provide timely, accurate clarification and advice to enquiries from the public, tenants, and call-in• Handling all feedback and complaints from tenants and customers• Step-by-step guidance on sign-up and usage of the mall's loyalty program• Resolving misunderstandings and conflicts between tenants and customers when required (where loyalty app / vouchers are involved)ADMINISTRATION• Reception duties (including, but not limited to, answering in-bound, out-bound calls and greeting of customers)• Managing and housekeeping of service counter• Assist in the execution of mall promotions and events• Redemption of points and CapitaVouchers (partners' and mall's loyalty program redemptions)• Managing customer's accounts upon request while following standard operating procedures and internal guidelines of the mall• Perform paging of announcements and events/ promotions• Handing and administering of lost and found items• Any other ad hoc duties as requiredOPERATIONS• Mall round duties for in-mall Marketing Communication facilities inspection• Educate mall retailers on physical CapitaVoucher (ceased) and eCapitaVoucher acceptance• Provide first-level technical support for retailers on SMART terminal issueSALES• Introduce to the public CapitaLand’s enhanced customer service through digital solutions eg eGift-With-Purchase, CapitaStar applications and eCapitaVoucher• Upsell the CapitaStar Loyalty program, Capita3Eats, eCapitaMall and eCapitaVoucher• Selling of CapitaVouchers (Ceased) Show less

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  Tuk Tuk Cha Singapore

  Nov 2020 - Mar 2021

  Service Crew

  • Opening and Closing of the store when required• Maintaining in-house cleanliness• Preparation and serving of food items• Cashiering duties• Ensuring customer satisfaction through personalized customer service

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  Sheffield Employment Agency Pte Ltd

  Apr 2021 - Aug 2023

  RECRUITMENT• Designing, placing and monitoring of ads• Sourcing, screening and shortlisting of candidatesADMINISTRATION• Handling inbound and outbound calls• Preparations and posting of festive greetings to clients and candidates• Maintenance of P-File (not limited to, preparation, collection, and collation of documents)• MOM work pass application, renewal, cancellation & other related matters• Handling appointments (eg. MOM thumbprint appointment / SIP)• Monitoring and handling of social media (Facebook and Jobstreet)• Raising and handling all court ordersOPERATIONS• Liaising and coordinating with multiple parties (not limited to clients, partnering agents, and candidates)• Pre-arrival and pre-departure briefing to candidates• Planning and arranging entry of foreign workers• Overseeing candidate's entry process still onboarding is completedACCOUNTS• Handled worker's expenses reimbursement• Raised invoices and billing summary Show less

  • HR Administrative Executive

    Apr 2021 - Aug 2023

  • Recruiter

    Apr 2021 - Jul 2021
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  Volex

  Oct 2023 - now

  HR & Admin Assistant