Experience

• 

  Lambda enterprises

  Feb 2007 - Mar 2013

  Waitress/ bartender
• 

  Raleigh takeout

  Sept 2007 - Jan 2009

  Assistant manager

  Management• Assistant manager at a small business.• Train new employees on computer systems.• Process vendor orders and billing.• Resolve customer and vendor concerns for business owner. Interpersonal• Provide customer services via phones and in person.• Provide excellent customer service resolving customer orders.• Able to defuse situations between clients and employees. Organizational• Create new forms for clients and employees.• Daily updates to online site.• Create and update filing systems. Show less

• 

  Cubesmart

  Jun 2013 - Mar 2016

  Manager

  Receiving and processing payments, collection calls, maintaining files, property maintenance, processing new customer paperwork

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  Kodak alaris

  Mar 2016 - Dec 2018

  Customer experience technician

  Assisted clients and patrons with troubleshooting Kodak systems to allow for photos to be processed for patrons.Handled technical support phone calls, verifying client contact information to confirm accurate processing of Kodak printers, scanners, hardware, and software.Completed outbound communications with sites during remote access sessions, ensuring timely restoration of operational status.Created work orders, part orders, and discerned if dispatch required, reducing equipment downtime. Show less

• 

  Veradigm®

  May 2017 - now

  Assisted sales team with ongoing requests, projects, and presentations. US sales-based team included 21 individuals: inside and field sales team members, direct supervisor, and 3 additional managers. Communicated with teams / business units across the company to assist with various projects.Played a vital role in 5 in-person training sessions (15+ attendees) from planning to completion, fostering team collaboration, product understanding, and improved communications in Raleigh, NC and Chicago, IL.Facilitated collaborative meetings across business units, participated in weekly meetings to confer on projects, and advanced opportunities to the next stage in contract negotiations and potential contract submission, increasing company revenue.Processed financial reports for requested clients, expediting from potentially 7 days or more to few hours dependent on client and sales representative needs.Acquired and prepared material for training sessions (in-person and virtual sessions) including handouts, PowerPoints, and Excel documents, enabling reps to better understand new material and speak to clients confidently and accurately.Prepared reports and summarized data to identify target groups or services for client outreach, providing insights for leadership.Designed processing tools and templates to streamline data transitions, ensuring clarity, consistency, and reduced turnaround times. Show less Served in The Command Center to process requests from sales representatives and leadership to assist with contracts supplied to clients. Communicated with teams / business units across the company to assist with various projects.Prepared quotes for sales representatives, achieving reduced time around and with increased accuracy.Utilized Excel to generate clear, tailored figure outputs, meeting specific needs of clients and sales representatives.Assisted with updating client information in CDH (create: Contacts, Addresses, and Facilities), allowing for accurate invoice collection and contract completion. Show less Assisted patients with managing online portal accounts, including account creation, access, maintenance, and deletion. An expansion of Associate Support Consultant role below but with added responsibilities and achievements including: Completed escalation calls for patients, reducing lag time in assistance.Updated Knowledge Base Articles allowing representatives to assist patients with accurate and updated steps to move forward.Refreshed client support information, preventing confusion in client communications.Assisted with client meetings to define L1 support parameters, fostering clear communication and aligning expectations for both support teams.Trained new hires in L1 support, growing patient support team and equipped with precise protocols to effectively assist patients. Show less Supported patients with creating, accessing, maintaining, and deleting accounts for online portal access.Received phone calls or emails for technical support while verifying contact information, allowing for location of potential accounts.Verified status of patient accounts while assisting, enabling correct account access.Removed duplicate accounts from the system via SQL Server Management Studio / Azure.Troubleshot documentation status to set expectations of access for patients.Conducted remote sessions with patients to troubleshoot errors, clarify issues, and gather critical error information alleviating confusion for patients or obtain error information.Explained to patients how to download and navigate applications on mobile devices, decreasing confusion while increasing accessibility for users. Show less

  • Sales Support Analyst

    Jan 2023 - now

  • Assoc. Quote Configuration Specialist – Command Center

    Oct 2021 - Jan 2023

  • FollowMyHealth L1 Support - Escalations Manager

    Oct 2018 - Sept 2021

  • FollowMyHealth L1 Support

    May 2017 - Oct 2018