Experience

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  Panda restaurant group

  Mar 2015 - Sept 2017

  Team lead manager

  Checked and ordered supplies, Trained new employees, Answered customer questions and resolved issues promptly, Inventory control, Opened and closed store, Monitored Customer and kitchen areas to make sure tasks were being completed and the correct coverage was available.

• 

  Lids

  Nov 2015 - Aug 2016

  Assistant manager

  Assisted customers on choosing merchandise, Monitored sales to determine product volume, Responsible for opening and closing the store, Scheduled employee work hours, Ensured compliance with safety and loss prevention policies.

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  Visionworks of america

  Jun 2016 - Nov 2016

  Optician

  Inspected eyewear through digital and manual lensometer, adjusted glasses and performed minor eyeglass repair, Collected insurance information and provided the best sales options for patients, Scheduled appointments and updated systems with most recent contact information, performed initial prescreening tests.

• 

  Jcpenny optical

  Nov 2016 - Jun 2017

  Optician

  Assisted patients with frame and lens selection that best suited patient’s lifestyle and prescription needs, Dispensed frames, Verified prescriptions using lensometer.

• 

  Cvs health

  Sept 2017 - Oct 2022

  Ran my stores location for roughly 12 months will the manager was on leave, made a sales increase of 60% as well as raised our exam count. Conducted contact lens insert and removal classes, Completed daily administrative tasks, performed office clerk/receptionist duties, Generated daily and monthly financial reports and ensured sending recalls to patients monthly, Maintained telephone etiquette, greeted patients and scheduled appointments.

  • Optical Manager

    Dec 2021 - Oct 2022

  • Optician

    Sept 2017 - Oct 2022
• 

  Inova health system

  Nov 2021 - Dec 2021

  Patient access specialist
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  Johns hopkins hospital

  Nov 2022 - Aug 2023

  Admissions coordinator

  Complete registration and admission process for labor and delivery patients. Admit newborns after deliveryComplete administrative tasks.Coordinate postpartum paperwork after delivery for each patient.Handled phone calls from patients and providers.Scheduled patients for different procedures ( cesarean, inductions, infusions, etc.)Submit paperwork for insurance claims

• 

  Inova health system

  Jul 2023 - now

  Financial services professional

  • Ensures that all clean claims are submitted the day they are received, submitted via theappropriate medium, and with all required attachments. Serves in the place of thesupervisor or manager in their absence.• Resolve complex issues either through individual actions or by coordinatinginformation/actions of other team members, Patient Accounts staff, other hospitaldepartments, or at the payer level. Seeks assistance from supervisor when needed.• Review the explanation of benefits with patients to ensure a proper understanding ofbenefits applied toward claims.• Verifying that coding on claims is accurate and if not sending to the correct work queueto be processed correctly.• Primary point of contact for team members• Handles patient escalation calls Show less