Experience

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  Hmv retail ltd

  Oct 1999 - Nov 2011

  Branch manager

  Management positions held in 8 branches across the UK, each promotion sought to work either with specific talented managers or in a particularly challenging branch. Proven track record in departmental and team improvement in all branches through consistent engagement and coaching. Set new company record for shortest time from key handover to store opening for new branch Yeovil- 72hrs.

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  Two seasons

  Nov 2011 - Feb 2012

  Branch manager
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  B&q

  Mar 2012 - Aug 2013

  Department manager

  Managing fast turnover, high revenue departments in 2 large sites. Responsible for teams of staff between 15-30 dependant on seasonal requirements. Departments consistently over achieved against both stock-loss and sales revenue budgets while maintaining a high standard of visual merchandising and service delivery.

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  Northgate plc

  Aug 2013 - Jul 2017

  Hub manager

  Managing a fast growing, high turnover HUB site for the UKs No1 Light Commercial Vehicle provider. Huntingdon HUB provides operational support and development assistance for other branches in area. Consistently the most profitable branch in the Central territory (18 branches) and ranking in the top 10 in the company for current NPS customer feedback

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  Mabey hire ltd

  Aug 2017 - Jan 2019

  General manager

  Managing one of the most profitable, consistently high performing locations in Mabey Hire UK. Supporting the continuous improvement of the company's operational processes and developing our colleagues to fulfill the continuous succession plans of the business. Full autonomy and management of financial and commercial aspects of the operation including:* Monitoring the depots budget in line with the requirements of the business, ensuring the depot is on budget, maximising profit opportunities wherever possible * Building relationships and influencing partnerships with the sales teams and wider organisation to ensure first class customer service, revenue and profit are delivered * Driving a culture of Health, Safety & Environmental compliance within the depot so that policy and procedure are implemented, followed and prioritised * Critically and continuously reviewing depot operational effectiveness, challenging productivity and performance. Identifying the root cause of operational issues and developing a culture of ownership, where employees are actively involved in decision-making and issue resolution * Monitoring and reporting on KPI’s and depot performance, identifying areas for improvement taking immediate action in order to meet targets. Learning from past problems and anticipating future problems, developing plans to avoid and mitigate effects to continually achieve the business objectives * Leading, motivating and developing employees to achieve a high performing team. Using coaching and mentoring to challenge staff and constantly build and develop their skills * Driving standards and behaviours that continually promote and improve a customer service culture within the depot. Challenging systems and process to improve impact on customer service* Developing and driving a culture of openness and effective communication through leadership behaviours i.e. role modelling, leading from the front Show less

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  Citrus training

  Feb 2019 - Jul 2019

  Head of sales
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  Mabey hire ltd

  Jan 2020 - Jan 2022

  General manager
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  Impact handling

  Apr 2022 - Dec 2023

  Depot manager
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  Aprolis uk

  Dec 2023 - Jul 2024

  Service transformation manager