Experience

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  United states air force

  Apr 2000 - Oct 2023

  • Directed reconnaissance aircraft cross-functional teams of up to 36 aircrew members, completing 182 operational missions and producing over 10,000 high-level intelligence reports.• Awarded best Air Force reconnaissance crew of the year, 2018.• Led team’s requirements gathering, technical requirement planning, and agile sprint process to design solutions for customers’ information needs.• Led a team of analysts in gathering intelligence, conducting analysis, and drafting reports for briefings to Senior Level government officials, including the US President, addressing emerging threats. Show less • Led a 52-member team in a high-demand environment, managing an 18% manning increase and ensuring on-time delivery of 126 deployment lines.• Conducted monthly acceptance criteria testing of curriculum courseware for Air Force's largest Training Squadron, resulting in improved course content, design, and delivery methods, maintaining high-quality training standards for 150 personnel annually.• Trained and mentored 50 personnel annually as a subject matter expert instructor, achieving a 94% course graduation rate for critically manned career fields. • Directed a 15-member team responsible for overseeing six crucial programs encompassing the business' guidance and policy. Ensured 100% legal compliance for a workforce of 130 individuals, directly contributing to the unimpeded execution of business operations. Show less • Advised senior leadership on the utilization and development of 101 personnel during an 18-month planning cycle, leading to the selection of top-12 personnel for advanced 6-month certification training programs.• Identified gaps in training materials across 4 departments, verified requirements with process owners, and designed 16 hours of simulations, modernizing training for 75% of the organization.• Led a stakeholder workshop to evaluate existing department processes, identified resource bottlenecks, and redesigned the system access schedule for a 28-member analysis team, improving capacity by 20%.• Managed a comprehensive training program for 120 team members, evaluating and updating essential training materials. As a result, team members achieved an outstanding 92.4% testing average, establishing the best performance record in the company. Show less

  • Airborne Mission Supervisor

    Feb 2017 - Oct 2023

  • Operations Manager

    Jun 2016 - Oct 2023

  • Team Supervisor

    Apr 2000 - May 2016
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  Servicenow

  May 2023 - Sept 2023

  Servicenow nextgen extern

  • ServiceNow NextGen Extern Program is an intensive 16-week program providing ServiceNow instructor-led training, self-directed Now Learning content, practical exercises, and hands-on project work using the Now Platform.• Developed university maintenance services application with 5-member team. Analyzed needs, established project specifications, and identified solutions to customers’ business challenges. QA tested workflows and Service Catalog UI policies. Authored and delivered final presentation. Increased automatic routing of new service requests from 0 to 60%, saving 219 labor hours per year.• Developed visitor site request application with 6-member team. Translated business requirements into customer stories and acceptance criteria. Facilitated SCRUM methodology with management of agile groups, releases, stories, backlog, sprint planning and tracking. Authored final presentation.• Designed portal with custom pages, footer widget, header, themes, branding, sales announcements, knowledge base, user support, and current task list.• Earned 5 ServiceNow Credentials and 56 Now Learning Badges. Completed Professional System Administrator, Associate Application Developer, Associate Implementer, and Associate Business Process Analyst career journeys. Show less

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  Accenture federal services

  Feb 2024 - now

  Servicenow business analyst