Karlgie Palconit

Experience

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  Islands Souvenirs

  Oct 2015 - Apr 2016

  Sale Staff

  - Helped in campaigns for various events and effectively driving brand awareness and engagement- Assist foreign customers with all of their needs with very little supervision.

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  Live2Sell, Inc.

  Jun 2018 - Aug 2019

  Telesales Executive

  - Product knowledge on IT Reports, generate quality leads, and maintained high QA Scores- Data mining, collate, save and update potential lead's information- Assist in developing concepts with viral potential

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  Expertel Solutions

  Jul 2019 - Nov 2019

  Outbound Telemarketer

  Managed campaigns for various clients, effectively driving brand awareness and engagement.

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  OfficePartners360

  Mar 2020 - May 2021

  Customer Service Representative

  I'm a former B2B Enrollment Coordinator that handles both outbound and inbound inquiries. Specialized in handling Business Customers to be qualified, educated, and enrolled in a business program designed for them to have more business options and additional benefits in their future purchases.

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  Concentrix

  Jul 2021 - Apr 2023

  Customer Service Advisor

  I was an Advisor I, Customer Service wherein my scope of work involves email handling, phone taking, and ad-hoc tasks. I make sure to be able to respond to the customer's queries in a timely and efficient manner without compromising the quality and customer experience.