Experience

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  Eds group

  May 2005 - Jul 2006

  Help desk agent

  It was my role to perform administrative tasks as well as troubleshooting to allow the staff of the General Motors plants to continue operating as efficiently as possible. As a member of the service desk I was tasked with supporting the staff with the required applications and processes.I was also involved in the following to support the Help Desk where required:• Team performance reporting - Reviewing colleagues work and gave them feedback based on their performance.• Assisted in training team members – Training team members on reporting and review processes.• Subject Matter Expert (SME) – Assisted with the case resolution, dispatching and problem solving of issues that are not covered on a day to day basis. Show less

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  Enlighten designs

  Jul 2006 - May 2014

  I was involved in the maintenance, upgrading and implementation of the Hosting environment to provide our clients with guaranteed service continuity, this included maintenance on services such as Microsoft IIS, Apache, Microsoft SQL, Microsoft Exchange, Microsoft Data Protection Manager, MySQL, AWS Wowza Streaming services, Icewarp Mail server and WatchGuard Firebox appliances.Along with maintaining remote services I was also providing technical support for local and remote client hosting issues when they arose. Show less

  • Systems Engineer

    Oct 2010 - May 2014

  • Hosting Administrator

    Jul 2006 - Oct 2010
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  Lexel systems limited

  May 2014 - Jul 2016

  Managed services engineer

  As a Managed Services Engineer it is my role to monitor, maintain and configure the infrastructure for clients in the Small Business, Enterprise and Education sectors. Responsibilities for these clients included:• Maintaining Client Services and Infrastructure• Risk Identification and Management regarding security, patches and hardware• Client technical issue resolution• Working with UC Engineers to maintain Lync/Skype for Business Systems• Client based project work

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  Spark new zealand

  Aug 2016 - Oct 2018

  Senior system engineer

  Working as part of the Spark AOG team I am primarily involved in the management, maintenance and provisioning in VMWare environments as well as hardware.Key Responsibilities:* Vmware 5.x and 6.x maintenance, configuration and Troubleshooting* HP VCEM maintenance and configuration* HP Blade configuration and provisioning (G7, Gen8, Gen9 and Gen10)* HP Blade Enclosure configuration and provisioning* Exchange DAG management and maintenance* Environment capacity management* Complex issue troubleshooting and resolution Show less

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  Housing new zealand corporation

  Nov 2018 - Jun 2019

  Senior technical engineer

  Became Kāinga Ora - Homes and Communities

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  Kāinga ora - homes and communities

  Jun 2019 - now

  Technical specialist