Experience

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  Avis budget group

  May 2009 - Jan 2013

  Collection specialist (uk)

  With the ability of picking up operational knowledge quickly I was trusted to handle complex cases, key supplier accounts, help others with complex issues and additional mini projects as well like: liquidation issues; credit account set up management; decreasing number of customers paying by cheque. I was responsible for high revenue ledgers & most proud of keeping them on zero 60+ outstanding value, strongly contributing to Team KPI.I was in a daily contact (both e-mail & phone) mainly with UK based customers, furthermore sales agents, database, customer service, accounts teams to follow up queried cases within SLA & negotiate payment for outstanding invoices as soon as possible. Show less

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  Avis budget group international

  Nov 2013 - Jun 2019

  Corporate trainer

  The Learning and Development team has a quite rich portfolio, where I am involved in new joiner's onboarding programme, talent development programs, soft skill development trainings, system trainings, operational trainer pool management, workshops, team development trainings, cross department information sharing etc. Being dedicated to the Financial Services (AP & FLEET department) I have deeper understanding on these operational processes and support new colleagues joining these teams by preparing them for their on-the-job trainings.Trainers have full ownership and responsibility in reviewing, planning, developing and implementing all trainings that the business requests, therefore we have experience in system trainings, operational process trainings, soft skill trainings and digital trainings (e-learnings) as well. Show less

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  Blackrock

  Oct 2019 - now

  Talent development operations analyst