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Suman Gupta

Suman Gupta

Subject Matter Expert

Followers of Suman Gupta55 followers
location of Suman GuptaChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Service Delivery | BPS/KPO | Service Desk Management | Client Services | Project Managment | Technical Support Process Management |

  • Education

    • B.P. Poddar Institute Of Management and Technology

      2004 - 2007
      Bachelor of Business Administration - BBA Business Administration and Management, General 1st Division (8.2 CGPA)

  • Experience

    • Wipro

      Dec 2007 - Jan 2010
      Subject Matter Expert

      Tech Support, Team management, Training & Development, Customer Service

    • Sutherland

      Feb 2010 - Dec 2010
      Senior Technical Support Specialist

      India's leading business process transformation company that rethinks & rebuilds business processes forthe digital age. Headquartered at Chennai, India. Worked as a Senior Technical Support Specialist for one on the renowned Computers/IT Hardware Manufacturing Company.

    • Cognizant

      Dec 2010 - now

      Service Desk, Client and Project Management. Global financial organizations. Resource management

      • Service Delivery Manager

        Dec 2010 - now

      • Associate Research Manager

        Dec 2010 - Mar 2022

  • Licenses & Certifications