André Barbosa

André barbosa

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location of André BarbosaLisbon, Lisbon, Portugal
Phone number of André Barbosa+91 xxxx xxxxx
Followers of André Barbosa1000 followers
  • Timeline

    Jun 2010 - Jul 2011

    Manager / Barman

    Covil Bar
    Nov 2010 - Nov 2016

    Call Center Manager

    Konecta Portugal
    Lisbon, Portugal
    May 2012 - Sept 2012

    Intern

    Administration of the Port of Lisbon, SA.
    Mar 2013 - Jun 2014

    Classic Guitar Teacher

    Parents' Association - Moinhos da Arroja School Group
    Jun 2014 - Oct 2014

    Trainer

    EspiralSoft
    Nov 2016 - Feb 2018

    Operations Manager

    Arvato CRM Solutions Iberia & LATAM
    Feb 2018 - May 2019

    Head Of Operations

    Ibancar Spain
    Current Company
    Jun 2019 - now

    Co-founder & Real Estate Expert @ Diamond's Portugal

    Diamond's Portugal
  • About me

    Co-founder & Real Estate Expert | Diamond's Portugal

  • Education

    • Instituto superior de agronomia, university of lisbon

      2008 - 2013
      Graduate engenharia do ambiente level 6 (european qualification)

    • Espiralsoft

      2013 - 2014
      Postgraduate técnico superior de segurança no trabalho level 7 (european qualification)

    • Espiralsoft

      2014 - 2014
      Pedagogic competence certificate formação national training certificacion

  • Experience

    • Covil bar

      Jun 2010 - Jul 2011
      Manager / barman

      - Beverages' creation and preparation;- Stock management;- HR and Financial management;- Event organization and Marketing.

    • Konecta portugal

      Nov 2010 - Nov 2016

      • Management of various operations in sectors as banking, insurance, health and services;• Coordination and development of start up operations and services to the specific needs of each client and business type;• Daily monitoring and ensurance of SLA compliance;• KPIs analysis, P&L and Workforce sizing;• Constant improvement of processes and cost optimizing; • Management of supervisor’s tasks;• Customer engagement;• Constant analysis of the accounts' growth potential / negotiation with active customers;• Daily management and monitoring of the Teams' motivation. Show less • KPI and SLA analysis;• Development of Performance and Quality reporting;• Sampling process implementation of internal audits;• Attendance and absenteeism control;• Analysis of forecasted volumes and definition of trends - Plan Vs. Real;• Workforce sizing proposals and implementation;• Direct decision support to Call Center Management;• Project developed - Personal motivation workshop: o Objective: To create and develop ambition and commitment through individual empowerment; o Development and application of the concept “engagement”; o Project applied transversely to all areas of the company. Show less

      • Call Center Manager

        Mar 2016 - Nov 2016
      • Coordinator

        Jul 2015 - Mar 2016
      • Controller

        Oct 2014 - Oct 2015
      • Customer Service Representative

        Nov 2010 - Oct 2014
    • Administration of the port of lisbon, sa.

      May 2012 - Sept 2012
      Intern

      • Preparation of the Reference Terms for the public tender n.º 2660/2012: "Concessão de exploração dos serviços de limpeza urbana e recolha de resíduos sólidos e a navios na área de jurisdição da APL, SA";• Preparation of the Integrated Map Waste Registration for the Integrated Registration for the Portuguese Environment Agency (SIRAPA);• Participation in the Sustainability Report of the company;• Accompanied review of Ship Waste Management Plan and Load;• Invoicing of the waste collection service to ships. Show less

    • Parents' association - moinhos da arroja school group

      Mar 2013 - Jun 2014
      Classic guitar teacher

      • Design and preparation of the school yearly curriculum;• Ministration classes and the development of educational activities.

    • Espiralsoft

      Jun 2014 - Oct 2014
      Trainer

      • Training Technical Course on Occupational Health and Safety in the module of Occupational Health and Physical Risks

    • Arvato crm solutions iberia & latam

      Nov 2016 - Feb 2018
      Operations manager

      • Project management of a multicultural Costumer Service operation with 14 European languages;• Operation size – during high season - 3 services, 85 CSRs, 5 Team Managers, 3 Quality Analysts and 1 Trainer; • KPI analysis and action plan implementation for the compliance of SLAs;• Project development and growth through process optimization and synergy establishment with all internal departments;• Management and coordination of Operations, Training and Quality;• Implementation of motivational campaigns with effective results to face high season volumes;• P&L analysis and optimization;• Attrition and absenteeism control through individual and team empowerment and coaching;• Talent identification and development. Show less

    • Ibancar spain

      Feb 2018 - May 2019
      Head of operations
    • Diamond's portugal

      Jun 2019 - now
      Co-founder & real estate expert @ diamond's portugal

      - Real Estate Expert- Investment Advisory & Consultancy- Project Management- Digital Marketing

  • Licenses & Certifications

    • Certificado de competência pedagógica

      Espiralsoft
  • Volunteer Experience

    • Pedagogic assistant

      Issued by Creche do Monte de Caparica
      Creche do Monte de CaparicaAssociated with André Barbosa