Experience

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  Sitel group

  Mar 2014 - Jan 2015

  Customer technical support

  Handling inbound calls, supporting customers, Assisting customers in the installation and set-up of software/hardware.Trouble shooting the technical issues of the customer.ýWorking with customers to identify computer problems and advising on the solution.Logging and keeping records of customer queries.ýWorking with field engineers to visit customers if the problem is more serious.ýTesting and fixing faulty equipment

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  Amazon

  Aug 2015 - Jan 2019

  Catalog associate

  Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalogue for price, product details and other product-related information.Understanding Amazon Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazon online catalogue.Working on critical tasks for a particular retail product to maintain category level.Training new hires to excel in the process & build a good workplace environment and maintain stakeholders reports.Auditing the internal team to maintain the team overall quality score for business development.Addressing the inbound issues rose during the receiving process in the warehouse and resolving them within agreed ETA.Building a long term relationship with stakeholders and vendor. Managing Clients based on products assigned. Analyzing vendor defects and setting up Daily calls with vendors to address the quality issues. Show less

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  Maersk training

  Mar 2021 - Feb 2022

  Senior support coordinator

  * Liaising with Admin Coordinators across MT office globally for completion of training booking requests.* Proactive collaboration with internal departments globally to ensure that core information about the course availability and booking requests are uploaded on time in the requisite systems.* Liaising with Administration and Sales Coordinators to ensure that the joining instructions are issued on time to the clients with correct information* Proactive collaboration with MT centers globally to increase the satisfaction of our internal and external clients by maintaining regular evaluation forms/ feedback reports* Liaising with clients and internal stakeholders by providing, availability reports, Revenue reports and maintaining other Booking and Financial records in the system.* Coordinating with various stakeholders internally & externally across the world.* Building long term relationship and stakeholder management.* Handling projects based on industry with different clients.* Proactively mapping the client needs as per company metric. Show less

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  Citi

  May 2022 - now

  System specialist - iam