Experience

• 

  Beauty center

  Feb 2012 - May 2012

  Accountant

  Accountant | Beauty Center | Riyadh, Saudi ArabiaFeb 2012 – May 2012

• 

  Orange laboratory

  Jul 2018 - Oct 2018

  Laboratory receptionist

  Laboratory Receptionist | Orange Laboratory | Giza, EgyptJul 2018 – Oct 2018Responded to phone calls promptly and directed them to the appropriate departments.Established and maintained both digital and physical filing systems for all partners.Handled appointment bookings via phone, email, and fax.Efficiently executed check-in and check-out procedures for guests.Prepared invoices and processed payments accurately and promptly.Entered customer data and dispatched correspondence as necessary.Assisted in maintaining a clean and organized reception area.Provided clients with information about laboratory services and procedures.Collaborated with laboratory staff to ensure smooth operational workflow.Managed incoming and outgoing mail to ensure timely distribution.Addressed client inquiries and concerns to enhance overall customer satisfaction. Show less

• 

  Smart village project

  Apr 2019 - May 2020

  Office manager

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Scheduled and organized meetings and appointments to facilitate effective communication among stakeholders.Managed and maintained the filing system, ensuring all company documents were organized for easy access.Supervised staff performance by conducting evaluations and providing constructive feedback to enhance productivity.Cultivated positive internal relationships among team members, addressing concerns and encouraging collaboration.Monitored the implementation of action plans, ensuring that project deadlines were consistently achieved.Coordinated logistics for meetings and events, preparing all necessary materials in advance to streamline processes.Developed and enforced office policies and procedures to improve operational efficiency.Monitored budget expenses and prepared financial reports for upper management to aid in decision-making.Collaborated with various departments to ensure alignment of project objectives and effective resource allocation.Conducted training and onboarding sessions for new employees to ensure their seamless integration into the organization.Supported overall project management efforts to fulfill organizational objectives and goals. Show less

• 

  Lawyer office

  Jan 2020 - Aug 2021

  Secretary

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Welcomed clients upon arrival and connected them with the appropriate personnel, ensuring a professional atmosphere.Scheduled and confirmed appointments while managing the office calendar to ensure efficient daily operations.Organized and maintained both paper and electronic records for easy retrieval and effective document management.Managed incoming and outgoing mail, ensuring prompt distribution and timely responses.Addressed client inquiries and resolved issues to uphold a high standard of client satisfaction.Coordinated meetings between lawyers and clients, ensuring alignment of schedules to prevent conflicts.Assisted in the preparation of legal documents and correspondence, supporting lawyers in case management.Managed office supplies by ordering and restocking materials to facilitate smooth workflow.Responded to phone calls and emails, directing inquiries to the appropriate departments as needed.Ensured confidentiality of sensitive legal information, adhering to office policies and legal requirements.Assisted in organizing legal files and evidence for trials and meetings, enhancing case preparation efficiency. Show less

• 

  Nexus

  Oct 2021 - now

  Operations manager

  𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Oversee recruitment, onboarding, and workforce scheduling to ensure optimal staffing and operational efficiency.Design and implement employee training programs to enhance skills and maintain compliance with company policies and industry standards.Prepare comprehensive reports that provide actionable insights into operational performance and strategic initiatives.Collaborate with cross-functional teams to streamline processes, boosting efficiency and reducing costs.Ensure quality control by managing the sampling process and maintaining consistent operational standards.Conduct regular safety and quality audits, enforcing protocols and implementing corrective measures where necessary.Address customer issues and quality complaints, ensuring swift resolutions that improve client satisfaction.Evaluate customer feedback and market trends to guide service improvements and decision-making.Promote open communication across teams, fostering a culture of collaboration and continuous improvement.Track and analyze key performance indicators (KPIs) and present operational insights to senior management.Lead initiatives to enhance employee engagement and retention, cultivating a motivated and high-performing team. Show less