Experience

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  United states air force

  Jun 2005 - Jun 2009

  Aircraft avionics specialist

  •Maintained aircraft avionics systems•Technical troubleshooting to determine source of aircraft discrepancies •Repaired faulty equipment•Tested operational readiness of systems•Prepared technical reports related to system performance and metrics•Processed and secured classified material

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  Louis berger group

  Sept 2009 - Feb 2016

  Assistant site manager

  •Directed and supervised 17 employees during daily shift operations•Performed light Windows system admin duties and maintenance (e-mail and timesheet password resets)•Handled high level customer service situations via face-to-face, social media, and phone•Secured sensitive paper and electronic documents to prevent unauthorized access•Developed PowerPoint and Excel documents for upper management •Monitored Government and DoD travel regulations •Recorded maintenance including archive analysis and quality control•Application of file archiving, retention, and accession actions•Briefed high-ranking military officials on sensitive information•Configured Internet proxy settings•Routed communication cables (workstation and information kiosks) Show less

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  N-link

  Nov 2016 - Oct 2017

  Tier ii systems administrator

  • Experience with large server environment (TB’s of data, thousands of users)• Active Directory; manage, support, and maintain user/computer accounts and access rights• Create and manage distribution lists and security groups• Office 365; manage, support, and troubleshoot user and shared mailboxes• Perform mailbox searches, recovery, and bulk mail uploads to cloud environment• Manage mailbox/calendar access rights through PowerShell• Experience with smartcard authentication for both on-site and remote users• Mapping smartcard certificates to Active Directory user accounts• Troubleshooting smartcard logon errors• Monitor data backups, maintain tape rotation and storage • Update and renew public website trust certificates• Windows server 2008 R2, and 2012 R2; manage, support, and maintain• Printer server; manage, support, and maintain • Add/remove and configure printers to the network print queue• Manage, support, and maintain third-party applications such as ProofPoint, MaaS360, ListServ, and Secure File Transfer Accellion Show less

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  Criterion systems

  Oct 2017 - Nov 2017

  Tier ii systems administrator
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  Actionet, inc.

  Nov 2017 - Jan 2020

  Tier iii unified messaging/google g-suite admin

  -Managed NOAA’s Google G-Suite network at the domain level.-Provided Tier III escalation support for G-Suite and MaaS360 Mobile Device Management (MDM).-Evaluated and implemented Google and third-party products.-Performed email searches for FOIA and litigation requests.-Collaborated within the NOAA Google Admin team to implement mail routing solutions in accordance with Binding Operational Directive 18-01.-Maintained and managed MDM application MaaS360.-Provisioned/Deprovisioned mobile devices, develop baseline security controls, push security policy enforcements.-Performed sandbox testing of new products and features in isolated Google test domain.-Developed and updated Standard Operation Procedures for related tasks. Show less

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  U.s. department of commerce

  Jan 2020 - now

  It specialist - federal employee

  Perform IT administration supporting both on-prem Active Directory and cloud-based Office 365 and Azure environments.Manage entire O365/Azure cloud infrastructure to include configuring security settings based on industry best practices, maintaining directory sync, and evaluating and implementing new cloud technologies.Manage routine workstation and server patching to maintain a high level of security standards.Write complex PowerShell scripts to create and enhance automated systems for more efficient system response time. Perform migration of on-prem file server data of employee’s personal drives to O365 cloud OneDriveInteract with customers providing helpful and courteous support to promote a high level of customer experience.Provide technical assistance and training in support of roughly 2,800 end-user staff.Train staff on various O365 tools to include MS Teams, Teams Live Events, PowerAutomate, SharePoint, etc.Analyze processes and problems relative to the design of systems and develop and recommend corrective actions. Plan, coordinate, and install application software and hardware for operating systems.Develop proposals and keep abreast of technological advances to ensure continued optimum service.Develop and document systems administration standard operating procedures and provide guidance to management.Develop comprehensive instructions for use and maintenance of established systems and provide guidance and technical assistance in use and capabilities of the system.Provide on-going technical advice and guidance to customers in the operation and maintenance of systems hardware and software and a variety of other routine IT issues. Show less