Experience

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  Vodafone

  Aug 2008 - Sept 2010

  Customer service representative

  -Open and maintain customer accounts by recording account information-Maintain financial accounts by processing customer adjustments-Recommend potential products or services to management by collecting customer information and analyzing customer needs-Contribute to team effort by accomplishing related results as needed-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships of trust through open and interactive communication-Provide accurate, valid and complete information by using the right methods/tools-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution-Keep records of customer interactions, process customer accounts and file documents-Go the extra mile to engage customers-Resolve customer complaints via phone, email, mail or social media-Use telephones to reach out to customers and verify account information-Greet customers warmly and ascertain problem or reason for calling-Cancel or upgrade accounts-Assist with placement of orders, refunds, or exchanges-Take payment information and other pertinent information such as addresses and phone numbers Show less

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  True dream

  Oct 2011 - Jun 2013

  Human resources specialist

  · Answering calls, taking messages and handling correspondence· Maintaining diaries and arranging appointments· Organizing and servicing meetings (producing agendas and taking minutes)· Liaising with relevant organizations and clients· Logging or processing bills or expenses· Acting as a receptionist and/or meeting and greeting clients.

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  New generation international schools

  Sept 2013 - Jun 2016

  Kindergarten english teacher

  Working as a homeroom Teacher for Kindergarten . Teaching English and Social studies.

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  Autónoma / freelance

  Mar 2016 - Nov 2019

  Tefl teacher

  Lesson planning; preparing and delivering lessonsPreparing teaching materials Helping students improve their speaking, listening, reading and writing skills via individual and group sessions.Checking and assessing student’s work

• 

  Booking.com

  Dec 2016 - Dec 2017

  Customer support associate
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  Hamelin-laie international school

  Jan 2017 - Aug 2019

  High school teacher

  • Provided academic support and care to students.• Maintained organized student files to track progress.• Encouraged student engagement in diverse subjects and activities.

• 

  Amazon

  Jan 2020 - Dec 2020

  Selling on boarding associate

  • Facilitated the on boarding of new third-party sellers from around the world.• Conduct on boarding sessions with new customers to ensure they understand the product and its features• Monitor customer usage and engagement to identify potential issues or opportunities for upselling• Collaborate with the sales team to renew contracts and negotiate pricing• Develop and maintain relationships with key stakeholders within customer organizations• Provide technical support and troubleshoot issues for customers• Analyze customer data to identify trends and provide insights to the product team• Onboard new clients, familiarizing them with our product offerings.• Establish and maintain relationships with key accounts via phone and email. • Provide ongoing support and education to clients. • Identify opportunities to improve the customer experience. Show less

• 

  Amazon

  Sept 2021 - now

  Provided exceptional customer support, addressing inquiries, resolving issues, and ensuring high levels of satisfaction.• Built and nurtured strong relationships with customers through regular communication and personalized service.• Conducted orientation sessions, including training on company culture, values, policies, and procedures.• Utilizing CRM software to track customers interactions, maintain accurate records.• Enhancing customer satisfaction and retention while also adding value to the overall customer experience.• Conducted regular virtual meetings with other stakeholders to understand their business priorities and identify opportunities for value creation.• Provided ongoing support to new hires throughout the probationary period, addressing any concerns and fostering a positive work environment.• Successfully on boarded new customers, providing comprehensive introductions to Amazon services and capabilities. Show less we look after your growth!• Supported and coordinated the on boarding process for new starters, including scheduling of inductions.•Developed and implemented sourcing strategies, utilizing LinkedIn, job boards, and employee referrals.•Addressed day-to-day HR queries and provided guidance in line with current policies.•Ensured accurate and timely employee payroll processing.• Managed the end-to-end recruitment process, including job postings, screening, interviewing, and extending offers.• Led recruitment for mid to senior-level roles across the tech industry, reducing time-to-hire by 35%.• Partnered with hiring managers to understand business needs and develop job descriptions.• Enhanced candidate experience, leading to a 30% increase in positive feedback from candidates.• Maintained and updated the ATS, ensuring data accuracy and compliance with hiring policies. Show less

  • Senior Onboarding Specialist

    Apr 2023 - now

  • Human Resources Specialist

    Sept 2021 - Apr 2023