Paranthaman Ramamoorthy 「ラマムーリティ パランターマン」

Experience

• 

  Wipro Ltd. - India

  May 2004 - Dec 2005

  Engineer - Managed IT Service
• 

  Accenture in India

  Jan 2006 - Dec 2008

  Senior Analyst
• 

  Barclays

  Dec 2008 - Feb 2012

  Executive
• 

  AXA

  Apr 2012 - Aug 2016

  Senior Manager - Service Control

  Responsible for the provision of IT Service Management Support for all AXA Tech Entities across Asia Pacific regions and its Regional Data Centre with optimal resource and to ensure that efficiency and effectiveness of the Service Management process is managed with end-to-end accountability and to provide standards and strategic direction of the process

• 

  Standard Chartered Bank

  Sept 2016 - Jan 2017

  Audit Remediation Manager

  To manage successful regulatory outcomes and incorporating proactive risk management routines into BAU activities, in line with the Operational Framework that exist in the Bank. Managing Risk and Audit activities for the IT Service Management function within the Bank. Primarily focused on reduction of overall audit issues, thus reducing overall risk footprint by mitigating existing risks .Delivering operational risk commitments in a timely manner and preparing RFI responses to regulatory outcomes, tracking, remediation and managing delivery of actions. Effective communications and responses to Internal and External Audit by liaising with Risk and Control team. Show less

• 

  Capgemini

  Apr 2017 - Oct 2019

  Senior Manager

  To enable, the overall support and managed service delivery of Shared service for Capgemini enterprise customers are fulfilled by ensuring that all committed deliverables are met, and that a high level of customer satisfactions is achieved covering IT Infrastructure and application deployment. Led the entire range of operations including delivery excellence, innovation, risk management, attrition management, productivity and process improvement. Primary SPOC to manage business between milestone and the client. Also, responsible for tracking financial transactions between service delivery and accounts. Front-led and monitoring both offshore and onshore talented professionals who well exceed the corporate expectations; managing and motivating more than 100+ FTE's with revenue growth of USD $ 9+ Mn. Show less

• 

  Hitachi Vantara

  Nov 2019 - Nov 2021

  Service Delivery Manager

  To manage and lead the delivery across multiple disciplines, within Infrastructure and Storage portfolio (with heavy storage focus) including planning, allocating staff resources and developing account plans to maximize the value of the accounts and to build and nurture client relationships.

• 

  FIS

  Nov 2021 - May 2022

  Associate Director - Technology Services

  To develop and lead execution of both the tactical and strategic direction of APAC regional Service Management Team in India, Singapore and Philippines. Also, engaging with onshore and offshore leadership teams to align and drive the organisation wide transformation through adoption of Service Management and Operational best practices for the ITSM function in scope (Major Incident Management, Problem Management, Change Management and Configuration Management (CMDB)).

• 

  Capgemini

  May 2022 - Mar 2024

  Program Manager

  To manage and strategize short term and long term recruitment plan for APAC and UK region and driving the growth for portfolio of clients and market units in line to budget, utilization, pipeline..etc

• 

  AXA Japan

  Jul 2024 - now

  Service Introduction Manager