
Muhammad Fatoni
Trainer

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About me
Customer Relationship Management Developer at Telkomsel
Education
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Institut Teknologi Bandung (ITB)
2011 - 2015Bachelor's degree Information System and Technology 3.67Activities and Societies: - Lead media and information division of Informatics Student Union - Researcher at Blackberry Innovation Center Lab in e-commerce field - 2nd placte at ASEAN Project Management Challenge held by Project Management Indonesian Chapter My major is focused on bridging between strategic business needs and IT solution design. Some of the courses are Enterprise Architecture, IT Service Management, IT Audit, Project Management, and Software Development Lifecycle.
Experience

PT Prima Anugerah Perkasa
Jun 2012 - Aug 2012Trainer- In this opportunity I am a trainer- Topics that I taught were school management and government aid funds (Dana BOS) software- The participants were teachers and school administrators around West Java. I visited Tasikmalaya, Cirebon, Kuningan and Indramayu- I got many experiences such as public speaking, teaching skills, as well as school management insights from the information systems I teach

Central Bank of Indonesia
May 2014 - Jul 2014Intern- In this opportunity I am an intern- My projects are designing UI/UX improvements and additional functionality of the Blacklist information system- I got many experiences in communication skills with business users, requirements gathering, gap analysis, and application functionality design

Institut Teknologi Bandung
Aug 2014 - Aug 2015Researcher- In this opportunity I am a researcher in e-commerce at Blackberry Innovation Center (BBIC) Lab- The e-commerce field at BBIC focuses on digitizing community commerce life, especially in Bandung, West Java- My role as a resarcher were collecting data, reading target market trends, making analysis reports, and proposing digital products that are suitable for the market

Telekomunikasi Indonesia
Nov 2015 - Jul 2023Application Architect- In this opportunity I am an IT Application Architect- My role is to bridge between business needs and IT-based solutions to address themWhile at Telkom Indonesia, I have been involved in several projects as follows:- Modernization of CRM information systems for the B2B market segment: I was involved in defining modernization needs, application design, development monitoring, and implementation review- Modernization of CRM information systems for the Retail segment: even though it's still about CRM, the retail segment is very different from B2B so I got different experiences- IFRS15 and B2B Capability Enablement Initiatives: right after CRM modernization was completed, Telkom Indonesia implemented IFRS15 as well as changes in system capabilities for some business processes. In this activity I was again involved from the analysis phase to solution design- Daily IT Requirement Analyst: between big projects, in daily basis I play a role in analyze business requirements and formulating IT-based solutions Show less

Telkomsel
Jul 2023 - nowCustomer Relationship Management DeveloperDesign and execute CRM information systems development
Licenses & Certifications
- View certificate

Sustainability Foundations: Core Concepts
LinkedInMay 2024 - View certificate

Transform Your Business through Sustainability and Climate Leadership
LinkedInMay 2024
Honors & Awards
- Awarded to Muhammad Fatoni2nd Winner of Project Management Challenge 2014 Project Management Institute Indonesia Chapter Jun 2014
- Awarded to Muhammad Fatoni2nd Winner of OSN Komputer tingkat Kabupaten Pemalang Dinas Pendidikan Pemuda dan Olahraga Kabupaten Pemalang Apr 2010
Languages
- inIndonesian
- enEnglish
- jaJavanese
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