Nischith Ashok Kumar

Experience

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  Cosmic Computers

  May 2007 - Nov 2007

  Marketing Executive & Data Analyst

  - Engaged in marketing and promoting the job portal, jobconsultancy.com.- Accountable for revenue generation through client acquisition.- Responsible for moderating resumes according to company standards.

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  Outsource Partners International

  Jun 2008 - Mar 2011

  Quality Analyst-Audit

  - Conducting quality checks on US Audit reviews completed by associates and senior associates.- Managing audits related to Mutual Funds, Reconciliation, Banking, and Employee Benefit Plans using U.S. Accounting Standards and associated auditing tools.- Responsible for ensuring a 99.99% accuracy rate in the team's work.- Maintaining an error log and overseeing process updates.- Engaging in direct client interaction, ensuring work is reviewed before being sent to onshore.- Accountable for meeting client audit requirements with precision. Show less

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  Infosys BPO

  Jun 2011 - Sept 2013

  Senior Operations Associate

  - Acting as the First Point of Contact (FPOC) for customers to resolve technical issues concerning landline, broadband, and mobile services.- Conducting troubleshooting steps to effectively resolve reported problems.- Managing high-level complaints and escalations to ensure swift resolution.- Conducting Root Cause Analysis (RCA) for surveys aimed at eliminating process gaps.- Collaborating with team leads and managers to address and minimize the number of Dissatisfaction (DSAT) instances. Show less

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  Accenture

  Nov 2013 - Jun 2016

  Senior Associate

  - Facilitating the transition of IT Projects from Europe to India, involving international travel.- Managing the team and overseeing the process transition.- Engaging in business calls with clients to provide updates on processes and discuss potential improvements.- Ensuring strict adherence to Service Level Agreements (SLA) and Turn-Around-Time (TAT) without any lapses.- Creating Detailed Project Plans (DPM) and High-Level Project Maps (HLPM) for the transition process.- Encouraging the team to propose ideas for process improvement and streamlining both processes and project workflows.- Conducting Location Review calls for APAC, EMEA, and US delivery centres.- Generating dashboards, business decks, monthly compliance review decks, and compiling minutes of meetings for Senior Management.- Responsible for planning, scheduling, tracking/monitoring, resource allocation, and issue/risk management across various projects to ensure they meet agreed-upon milestones. Show less

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  IBM

  Sept 2016 - Aug 2019

  Technical Project Manager

  - Accountable for comprehending client requirements, devising solutions, preparing Statements of Work (SOW), and crafting project plans.- Responsible for overseeing hosting services, involving server commissioning, decommissioning, migration, consolidation, application integration, storage uplift, OS, and RAM upgrades, alongside disaster recovery (DR) planning and execution.- Implementation of security projects such as EP2 Aftercare, EP2 Auto-Correction WWF, SUDO W4 Aftercare, and SUDO configuration.- Spearheading AWS cloud hosting/implementation projects, providing administrative and operational leadership for assigned AWS projects.- Offering platform support for Windows and VMware to clients.- Ensuring a 100% Service Level Agreement (SLA) adherence for all activities handled in the supported accounts.- Taking responsibility and accountability for Business-As-Usual (BAU) activities, including Incident, Problem, and Change management. Show less

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  DXC Technology

  Sept 2019 - Jan 2020

  Technical Project/Program Manager II

  - Responsible for planning, scheduling, tracking/monitoring, resource allocation, and managing issues/risks in IT projects.- Directly involved in steering development tasks with engineering teams.- Successfully managing multiple projects within the IT portfolio to meet predefined milestones.- Accountable for prioritizing cost, time, quality, scope, risk, and benefits.- Proactively identifying opportunities and driving impactful change through leadership involvement in Agile methodologies. Show less

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  EY

  Jan 2020 - Apr 2021

  Technical Project Consultant

  - Accountable for cost avoidance strategies concerning enhancements and the effective management of vendor costs, project expenditures, and overall cost optimization.- Leading end-to-end project delivery, from initiation to maintenance, for On-Premises to cloud migration, specifically in AWS and Azure, encompassing DMS (Distributor Management Systems) and TPM (Trade Promotion Management) platforms.- Taking responsibility for vendor management, project oversight, team leadership, and collaboration with Business Analysts and business units to align with requirements.- Engaged in solution development for DMS solutions, including archival processes, system performance optimization, performance testing, and the integration of emerging technologies.- Management of both Project and Business-As-Usual (BAU) activities.- Handling diverse clients across multiple regions, spanning Asia, Africa, Europe, the United Kingdom, and the Americas. Show less

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  Wipro Limited

  Apr 2021 - Sept 2021

  Technical Project Manager

  - Accountable for end-to-end project management and service delivery throughout the project lifecycle.- Oversight and maintenance of multi-cloud platforms across AWS, Azure, and GCP.- Accountability for stakeholder management, troubleshooting, handling project operational aspects, and managing a team of full-time equivalents (FTEs).- Responsibility for revenue generation through the creation of new landing zones in various cloud service provider (CSP) regions and onboarding new projects to drive business growth.- Accountable for the end-to-end process of multi-cloud Request for Proposals (RFPs), including solutioning, implementation, and service delivery. Show less

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  Kyndryl

  Sept 2021 - Mar 2024

  Senior Lead - Project & Program Management

  - Oversee the project delivery for new and replacement systems hosted on both On-Premises and multi-cloud infrastructures.- Ensure accurate project specification, solutioning, implementation, and successful delivery, meeting both business and technical requirements within agreed-upon budgets.- Take responsibility for internally resourced infrastructure projects and effectively manage third-party resources involved.- Establish and foster productive relationships with all stakeholders involved in the projects.- Spearhead infrastructure projects within the overall portfolio, aligning delivery planning with client requirements for online technology.- Accountable for driving demand creation, managing processes such as RFP, RFS, PCR, resourcing, and overseeing multi-cloud/On-Premises infrastructure projects and team management.- Develop and uphold project plans, manage RAID (risks, assumptions, issues, dependencies), maintain daily logs, and capture lessons learned throughout the project lifecycle. Show less

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  EY

  Apr 2024 - now

  Senior Manager - Program, Transition & Transformation Management

  • Established and oversaw program governance, including stakeholder management, communication ceremonies, benefits management, change management, and scope management• Led delivery estimation and planning, managing team resources and timelines across the organization from pursuit through sprints and Program Increments• Provided insights on process improvements while ensuring adherence to operational best practices• Drove optimal business value through effective scope management, change management, and communication ceremonies• Supported and managed pursuits, running them as programs to ensure successful outcomes• Collaborated with Commercial and Account Teams to identify and define business value opportunities for clients, contributing to business growth• Established and built strong relationships with clients and other stakeholders to ensure program success• Led and supported team development, focusing on career growth, personal and team development, wellbeing, diversity, and inclusion• Contributed to the continuous improvement of the program management community by sharing best practices, networking, and providing training and tools• Headed RFI and RFP processes and supported transition execution, ensuring seamless handover and integration• Built AI-enhanced tools for efficient IT transition processes, delivering AI-driven global learning services for scalable workforce training Show less