Willie Du Plessis

Experience

• 

  Telesure Investment Holdings (TIH)

  Jan 2007 - Jan 2013

  New and Existing client retention

  • General manager

    Jan 2009 - Jan 2013

  • Retentions Manager

    Oct 2010 - Dec 2011

  • Campaign Manager

    Feb 2009 - Sept 2010

  • Sales Manager

    Jan 2007 - Jan 2009
• 

  Telesure

  Nov 2012 - Aug 2015

  Business Manager (Broker customer care)

  • Preparation of operational strategic plans• Optimising operational efficiency • Driving service delivery • Ensure effective training, coaching and development of staff• Managing employees ( Team Managers )• Ensure effective management and development of business processes, including amongst others: policy services, Sales, Marketing and Retentions• Effectively build, maintain and manage relationships with service providers, colleagues and clients• Driving client retention through service delivery • Implement and manage effective cross sell initiatives • Effective Upselling on existing client base• Effective campaign management Show less

• 

  MiWay Insurance Limited

  Sept 2015 - now

  Head of Sales Business Insurance