Olatunde Daisi

Experience

• 

  FirstBank Nigeria

  Jun 2006 - Aug 2017

  Maintained robust relationship with all existing customers including key HNI (Upper and Middle Affluent); SMEs and; MFB Established new relationships especially HNIs and MSMEs to mobilise deposit and business Providing high quality up-to-date documentation for all service managements Won back key customers with dormant accounts Brought down branch's non-performing loans to acceptable threshold Branch's Product Review Session Coordination Prepared and reviewed Credit assessment memo Show less • Managed inventory of resources necessary for service provision• Improved quality of service by maintaining awareness on key aspects of Account reactivation legislation, compliance and industry trends• Managed service resources and ensured GDPR compliance• Improved service quality through training and process enhancements.• Performed cashier duties, including balancing and end-of-day banking.• Monitored compliance with customer service standards to maintain stellar industry reputation• Processed customer data accurately and performed cashier duties.• Promoted digital banking products and handled customer complaints effectively Show less

  • Branch Manager

    Jan 2016 - Aug 2017

  • Relationship Manager

    Dec 2014 - Dec 2015

  • Teller | Customer Service officer | Head of Customer Service

    Jun 2006 - Nov 2014
• 

  Stanbic IBTC

  Jan 2018 - Feb 2023

  • Champion sales strategy of bank's suite of digital banking products• Work with cross-functional teams (product, operations, risk) to develop custom solutions to address unique client's requirement• Prepares sales reports and Analysis for Regional and National Heads• Analyze Sales trends by products, customers, locations• Coordinate Virtual Banking Field officers in deployment and sales strategy of mobile wallet to agents and consumers• Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 10%• Strategized cross-promotions with new and existing partners to expand sales and marketing opportunities• Created professional sales presentations to creatively communicate product quality and market comparisons• Grew annual revenue by 45% with targeted sales and marketing strategy. Show less • Created and managed risk assets for clients across Oil and Gas, Manufacturing, Telecommunications and Energy sectors• Coordinated Virtual Banking product deployment• Grew Average Transaction Value by 25% by implementing proven sales strategies• Created email marketing campaigns and enhanced customer engagement.• Presented online sales reports to demonstrate annual growth.• Consistently monitored loan repayment performance, promptly taking action to collect from past-due accounts.• Drove accounts reactivation and penetration of digital products• Achieved 10% revenue growth by providing outstanding customer service and successfully cross-selling bank services such as Contract Finance Facilities and Key Distributor Financing Show less

  • Team Lead, Digital Acquisition and Support

    Nov 2020 - Feb 2023

  • Team Lead Digital Sales and Support

    Jan 2019 - Oct 2020

  • Business Banker

    Jan 2018 - Dec 2018
• 

  BST Consulting Limited

  Mar 2023 - now

  Business Analyst

  • Liaised with internal teams to identify system requirements.• Executed system configurations based on business requirements• Tracked analyzed and implemented trends in system visitor data• Identified workflow bottlenecks and implemented improved policies and processes• Maintained regular communication with stakeholders, collaborating on project status, project goals and deliverables• Ensured project outputs met quality standards and industry regulations, conducted post-project evaluations to identify lessons learned, and facilitated the handover of project deliverables. Show less