Abhishek Anand

Experience

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  Reliance Infocomm Limited

  Jan 2002 - May 2005

  Sales Executive

  •Handling sales for Pune and accountable for the increased sales growth for Reliance Broadband Products. (FLP, SMART OFFICE , Community Phone, Consumer DIA , Reliance India Mobile/Wireless Phone/Wireless Terminal.•Responsible for preparing prospect database, generating leads, making telephonic and personal sales calls. •Preparing and making presentations, comparisons analysis of competitors.•Relationship building, account management, gathering detailed information from market survey of the industry. •Highly goal-oriented job with monthly, quarterly and annual sales targets which will be monitored continuously.•Co-ordinate with the technical team to ensure successful demos and installations, and also resolve customer complaints thus ensuring customer satisfaction. •Participate in road shows/Exhibitions to promote awareness about Reliance products and services in the market. •Preparation and submission of reports on daily/weekly and monthly basis. •Coordination with business partners (Dealers / DAE) •Responsible for achieving the collection targets of Corporate Account.•Looking after barring and unbarring activities of overdue subscribers.•Coordinating with commercial department for legal activities, send notice to fraud customers. Show less

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  Sify Technologies Limited.

  Jun 2005 - Jan 2007

  Territory Manager ( Access Media )

  •Appointment of CTO and Access Associates.•Conducting & coordinating promotional activities (Road Show, & Kiosk Activity) at newly launched Sites.•Maintaining daily reporting formalities and designing bit plan for Voucher Management.•Building Team Spirit amongst the promoters•Maintaining Strong relationship with CTO.•Responsible for expanding the fibre infrastructure for providing broadband.•Taking permission from society chairman for putting subscriber unit.•Daily productivity monitoring of promoters.•Coordinating with CTO for Market Penetration•Meeting Sales Targets and setting the same for CTO. Show less

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  Tata Communications

  Jan 2007 - Mar 2008

  Area Manager ( Retail Business Unit )

  •Responsible for achieving daily and monthly sales target through 2 Team leaders and 20 Direct Sales Executives.•Managing Access Distributors / Access Associates for Retail Broadband products.•Responsible for giving end to end service to Broad Band Users.•Managing team of 8 field engineers and driving them to achieve their targets.•Responsible for installing and providing after sales services to end customer.•Identifying potential, mapping and generating sales in unrepresentative areas.•Handling key customer account like corporate, institution and VIP accounts.•Ensuring timely customer complain handling. •Fixing DST, FNR, & FE’s Target on daily basis.•Responsible for mapping non feasible areas and increasing the reach through channel partners. Show less

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  Reliance Communications

  Mar 2008 - Mar 2011

  Senior Manager Channel Business ( Wimax )

  •Responsibilities include identifying/recruiting/networking with financially strong and reliable channel partners, resulting in deeper market penetration & reach.•Responsible for channel strategy, relationship development, business development and distribution via the channel partners. Keeping a track of & comprehending the market, competition, sales patterns, channel strategy & partner capabilities •Driving efforts to increase network and develop long- term working relationships with strategic channel partners & key accounts decision- makers to augment sales manifold.•Successfully training and assisting the Sales Executives for formulating business development strategies to ensure smooth running of the business and revenue generation•Leading a team of channel sales executive and handled of a group of medium to large Accounts including Banks, Major PSU’s, Hotels, Hospitals, Transport, Colleges & Private Cos•Responsible for entire life cycle management for SME accounts to deliver revenue, profitability targets.•Ensuring regular customer engagement by the team, retention & growth of business in assigned group of accounts. Achieving sales target, ensuring project closure in time & collection of receivables. •Managing relationship & achieving a high level of Customer Satisfaction.•Understand customer requirements, designing solution with help of product and solution team. Building effective relationships with the CXOs.•Coordination with cross functional groups for ensuring customer satisfaction in terms of Service delivery, Service assurance and resolution of issues. •Experience in direct selling of Reliance’s various Enterprise Solutions like Dedicated Internet Access, Leased Lines, Voice Solutions, Wimax and Wireline broadband solutions etc to the assigned Medium & Sme Accounts.•Effectively interfacing with people at all levels, managing healthy work environment and inculcating bonded teamwork with high work ethics. Show less

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  MyWay

  Mar 2011 - now

  Zonal Head Mah & Goa Circle

  Zonal Head Maharastra & Goa (Operation) – IPTV services through Channel & DST•Owning the zone as a profit centre.•Leading the team of Marcomm, Sales, Installation & fault, repairs.•Responsible for liasioning with BSNL for rolling out the IPTV services at different levels from C.G.M. to Technician.•Have a responsibility of selection of channel partners and company employees and do train them for meeting the business expectations.•Achieving a high level of customer satisfaction through proper training, managing and monitoring sales and service team.•E2E responsibility of Pune, Nasik, Kalyan, Aurangabad, Kolhapur, Nagpur operations, which includes….•Reporting to Regional Head and have 7 on roll employees as direct reportees.Marcum Activities:-Creating Brand visibilities through- Branding at BSNL customer support centers, Road show, arranging live demo at different customer touch points, Envelope activity to existing BSNL voice/data customers, paper inserts, Hoardings, taking active participation in exhibitions, tie ups with PSUs and institutes.Sales:-Creating Day to day involvement with territory sales manager to boost up channel sales and meeting the zone targets in below services.1. Voice Products.2. Data Products.3. Video Products.Installations & Fault Repair:-Back to back follow up with Local service Associates through team of I & FR Manager and local engineers. Daily eying on all the performance parameters like installation, fault, complain SLAs and MTTR.Revenue:-Meeting Zonal revenue target through prepaid platform by handling team of revenue assurance executives.Customer Retention:- Making customer delight under customer retention policy and restrict post activation churn through customer retention dep’t. Show less