RIMAY SK

Experience

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  Tata Communications

  Jun 2005 - Dec 2005

  Senior Customer Care Executive

  ResponsibilitiesHired as a customer care executive for the Tata Business Support Services (TBSS) comprehensive customer support operations inbound Customer Service. My main task was to determine the root cause of performance problems with and implement fixes to “TATA indicom” customers that were exceeding their required services provided by the mobile & land line services. I also helped and advised customer’s requirements to the management to improve the quality of our service so that we can gain more customers. I worked as an extension of brand and organization offering a seamless interaction experience for our customers. My operations are based on high performance metrics driving the customer support function. I have consistently outperformed industry benchmarks in exceeding customer satisfaction and user experience. Show less

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  Reliance

  Jan 2006 - Dec 2006

  Area Aqusition Coordinator

  ResponsibilitiesHired as an Area coordinator (land acquisition agent) for the Reliance Gas Transportation Infrastructure Ltd (RGTIL) which were implementing the 1,440-km pipeline project from Kakinada (Andhra Pradesh-Hyderabad) to Ahmedabad (Gujarat) to transport gas from Reliance Industries Ltd’s (RIL) east-coast fields. My main task was survey lands on the different locations which is required for the pipeline deployment, The purchase price shall be the fair market value thereof at the time of the filing of the preliminary subdivision plat, plus taxes against the reserved land area from the date of the reservation and any other costs incurred by the sub divider in the maintenance of such reserved area, including interest cost incurred on any loan covering the reserved area. For companies benefit an area of land is reserved shall enter into an agreement to acquire the reserved land. Show less

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  Wipro

  Apr 2007 - Aug 2007

  Service Director

  ResponsibilitiesHired as a customer care executive for the Wipro BPO is uniquely positioned to service customer requirements by leveraging its tenets of quality and innovation, the best people talent, and self sustaining process framework and domain knowledge. I was into Airline Industry Service vertical in the BPO space and has been managing major US carrier UNITED AIRLINES. The vertical handles inbound calls for reservation sales, web support desk, frequent flyer programs, baggage claims and cargo space control along with various other functions. I understand and recognize the needs of the travel industry. It is with this knowledge and understanding that I combine process, IT and domain skills to help clients stay ahead of competition and become leaders in their own space. My expertise and capabilities developed in the industry help companies realize their strategic and business objectives. I always ensured the best services to our clients. I worked as an extension of brand and organization offering a seamless interaction experience for our customers. My operations are based on high performance metrics driving the customer support function. I have consistently outperformed industry benchmarks in exceeding customer satisfaction and user experience. Show less

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  Shivranjani Film Studios & Cinetones Academy Pvt. Ltd.

  Sept 2007 - Jul 2008

  Executive Director

  ResponsibilitiesHired as an event manager for shivranjani film studios & cinetones academy pvt. Ltd... My tasks were venue selection, logistics, budgeting, design, negotiation, marketing, ticket sales, customer service and managing people. I was responsible for managing an event from conception through to staging. I was the key liaison point for my clients as well as suppliers and 3rd parties such as hotels, sound engineers, caterers and talent agencies. I was involved into things like careful planning, strategies, and attention to detail. My key skills were marketing, communication, problem solving, time management and building interpersonal relationships. I have managed events in Pune, Kolhapur, Mumbai and Nashik Show less

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  Jets World

  Aug 2008 - Aug 2009

  Co-Founder

  ResponsibilitiesInvited by the founder to establish the company, as a business consultant for Jets World management consulting refers to both the industry of, and the practice of, helping organizations improve their performance, primarily through the analysis of existing business problems and development of plans for improvement. Jets World hired me for the services of management consultants for a number of reasons, including gaining external (and presumably objective) advice, access to the consultants' specialized expertise, or simply as extra temporary help during a one-time project, where the hiring of more permanent employees is not required. I also provided organizational change management assistance, development of coaching skills, technology implementation, strategy development, or operational improvement services. I generally brings my own, proprietary methodologies or frameworks to guide the identification of problems, and to serve as the basis for recommendations for more effective or efficient ways of performing business tasks. I am managing team of 16 members for accomplishment of described work. My role is in the development and encouragement of a team. It is my job not only to ensure that the standards of my team are high and the tasks that have been assigned are being done, but also to ensure that the team spirit and morale of my team is kept. I recognize and acknowledge the contributions and ideas of my team members that we can celebrate the accomplishments of my team. Show less

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  COSMO PEOPLE

  Feb 2011 - now

  The Cosmo People is India's private sector enterprise, with businesses in various service sectors. The flagship company, Cosmo People, is the mainstream of all service sectors; Each sector is treated as an individual business module for specific service deliverance for any business type.Backward vertical integration has been the cornerstone of the evolution and growth of Cosmo People. Starting with events, business management and media services in the past decade, Cosmo People pursued a strategy of backward vertical integration - in education, production house, brand management, marketing concepts development, finance solutions, social integrity and leadership - to be fully integrated along the business services and modular value chain. Cosmo People's talent base, the aim is to lower the average employee age and invigorate the youth to take the organization forward with experienced people from all service sectors over the next few decades as the entrepreneurial spirit has been a hallmark of the organization. The Company continues to nurture this as it grows exponentially. Show less The Cosmo People is India's private sector enterprise, with businesses in various service sectors. The flagship company, Cosmo People, is the mainstream of all service sectors; each sector is treated as an individual business module for specific service deliverance for any business type. Backward vertical integration has been the cornerstone of the evolution and growth of Cosmo People. Starting with events, business management and media services in the past decade, Cosmo People pursued a strategy of backward vertical integration - in education, production house, brand management, marketing concepts development, Digital Marketing, Lead Generation, finance solutions, social integrity and leadership - to be fully integrated along the business services and modular value chain. Cosmo People's talent base, the aim is to lower the average employee age and invigorate the youth to take the organization forward with experienced people from all service sectors over the next few decades as the entrepreneurial spirit has been a hallmark of the organization. The Company continues to nurture this as it grows exponentially. Show less

  • Founder

    Apr 2012 - now

  • Founder

    Feb 2011 - now
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  IndieCrew

  Nov 2024 - now

  Co-Founder

  • Co-Founded IndieCrew, a global platform empowering film talent to connect for global opportunities.• Led strategic initiatives to drive growth and collaboration within the film industry.• Implemented innovative solutions to streamline processes and enhance user experience.