Raluca Moroianu

Experience

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  EvoBus

  Mar 2008 - Feb 2009

  Sales Manager assistant

  • Project work; • Creating presentations; • Implementation of marketing and sales activities; • Translations (German, English, Romanian); • Gathering the customer database and maintenance of the existing customer base; • General administrative work.

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  Individual

  Oct 2008 - Oct 2008

  Personal interpreter

  Translations in the medical field (German-Romanian)

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  Oracle

  Sept 2010 - Oct 2012

  Contract Specialist

  • Contract Process supporting sales representatives during the contract processes by drafting contracts for license and consulting engagements;• Understanding and applying current business practices, pricing policies, revenue recognition policies, migration policies, risk management, credit and current sales compensation guidelines;• Validation Process assisting Sales with the entire booking package process (ordering document, exhibits, agreement and purchasing documentations, signatures on all relevant documents, as well as various other contract related functions);• Interaction with several Oracle departments to provide the highest level of support to sales and help protect Oracle’s interests;• Auditor activities (constantly reviewing the quality of the contracts that are being drafted by the Contracts team). Show less

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  Honeywell

  Nov 2012 - Jul 2014

  Sales Support Specialist

  Honeywell Friction Materials Spain S.L., Barcelona• Perform daily logistics of manufacturing and customer interface in SAP;• Track and report customer delivery performance indicator for own portfolio of clients in SAP; • Ensure compliance plan daily and weekly deliveries to its portfolio of clients;• Set weekly production schedule according to the SIOP (Sales Inventory Operations Planning) and based on data from the system those from suppliers Planning Manager (Site Sender) and production capacity available;• Create production orders will be taken over by production planners to be transmitted departments Production and Warehouse;• Check daily fulfilment of the production program by tracking production orders in terms of components, prepare to shed, achievement in production and delivery to client. Show less

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  Federal-Mogul Holdings Corporation

  Jul 2014 - Feb 2016

  Sales Support Specialist

  • Perform daily logistics of manufacturing and customer interface in SAP;• Track and report customer delivery performance indicator for own portfolio of clients in SAP; • Ensure compliance plan daily and weekly deliveries to its portfolio of clients;• Set weekly production schedule according to the SIOP (Sales Inventory Operations Planning) and based on data from the system those from suppliers Planning Manager (Site Sender) and production capacity available;• Create production orders will be taken over by production planners to be transmitted departments Production and Warehouse;• Check daily fulfillment of the production program by tracking production orders in terms of components, prepare to shed, achievement in production and delivery to client. Show less

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  Honeywell

  Feb 2016 - now

  Sr. Customer Experience Supervisor leading distributors and regional partners for PSS EuropeEnsuring effective order management activities and people management * Ensure team development and coaching* Roll out customer service processes and ensure compliance with Business rules* Develop Customer Response and Satisfaction * Develop team work and maintain strong alignment with existing front line customer services* Drive HOS gold culture and Continuous Improvement mindset

  • Sr. Customer Experience Supervisor for PSS

    Jan 2023 - now

  • Customer Support Sr. Supervisor for PPE

    Feb 2016 - Feb 2023