Vlada Soțchi

Experience

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  Rebelz Games

  Jun 2021 - Sept 2021

  Sales And Marketing Intern

  - implemented promotional strategies, increasing social media presence and engaging customers to drive business growth- conducted extensive research on website analytics, social media platforms, and store websites, using data-driven insights to optimise sales and customer engagement- collaborated on web page design, leveraging creativity and technical expertise to create an attractive and user-friendly platform for customers- proactively sought out new opportunities to enhance sales and customer awareness on social media Show less

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  The Social Hub

  Aug 2021 - Mar 2023

  Community Host

  - successfully hosted and catered private events, ensuring exceptional customer satisfaction- prepared meeting spaces according to the required standards- built strong relationships with guests by providing unparalleled customer service and attention to their needs- assisted walk-in clients, scheduling appointments, answering phone lines, and addressing questions and issues

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  Ker & Ker

  Mar 2023 - Aug 2023

  Personal Assistant

  - provided administrative support, managing daily schedules, appointments, and successfully arranged travel logistics on a consistent basis-handled financial matters, such as expense reports, invoices-managed personal and professional calendars, prioritising appointments and ensuring efficient time management-maintained confidentiality and handled sensitive information with discretion

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  Old Street Solutions

  Mar 2023 - Sept 2023

  Coordinator: Strategic Accounts

  - part of Customer Success Team assisting customers through the Support Portal with Licensing and Sales requests- utilized a mix of Google Workspace, Jira Service Management, and Social Media to keep key accounts (B2B and B2C) connected and engaged- monitored inboxes/calendars for key strategic messages & appointments- ensured bottlenecks are avoided & resolved- ensured vital meetings with Partners and their consultants

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  New Black

  Sept 2023 - Mar 2024

  Customer Success Representative & Project Manager

  - served as the primary client contact within NewBlack for Rituals, Ted Baker, Ajax and Fenix Outdoors- maintained high customer satisfaction through attentive care- proactively connected customers with NewBlack's subject matter experts- kept customers informed about ticket statuses (Jira, Freshdesk)- drove ticket resolution and timely deliveries through Jira Service Management - ensured NewBlack is aware of customer's project deadlines- ensured accurate and up-to-date ticket management Show less

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  Samskip

  Apr 2024 - Apr 2024

  Customer Services Coordinator