John Rapasa Sarnipati

Experience

• 

  KB Insurance Indonesia

  Jan 2010 - Jul 2011

  Underwriting

  1. Evaluating cars and properties in order to determine the risk2. Assisting consumer in underwriting process3. Making and Preparing Polish4. Making wording / Clause in polish property5. Maintaining Existing Client

• 

  PT. BCA Insurance

  Dec 2012 - Nov 2013

  Product Development Supervisor

  1. Create Company Branding Plan and Marketing Activity to Customers and Source of Business 2. Distribution Analysis, Including Assessing Opportunity to Entering Alternative Distribution.3. Competitor Analysis, Including Their Products and Business Performance.4. Manage and create Advertising tools.5. Analysis Internal Factor6. Creating new product7. Making strategy planing to management

• 

  AXA General Insurance (PT Asuransi AXA Indonesia)

  Nov 2013 - Feb 2016

  Product Development Supervisor

  1. Grow company revenues by developing new products.2. Manage product certification process.3. Participate in creating, launching, or implementing new products.4. Manage future and existing assigned products, set objectives and report on performance.5. Participate in cross-functional teams to execute product development plan.6. Conduct periodic product analysis and optimize as needed.7. Work with production team to ensure process is efficient.8. Ensure revenue and customer satisfaction goals are met.9. Oversee development of advertising and all marketing communications to meet product objectives.Product that has already been created:- For Multi channel distribution: Travel Insurance, Contractor Plan and Machinery Insurance, Personal Accident specific for student.- For Bancassurance: International Health Product and Travel Insurance. - For Digital: Motor Vehicle Insurance, Travel Insurance and Personal Accident specified using Apps. Show less

• 

  Sompo Insurance Indonesia

  Feb 2016 - Jun 2017

  Associate Product Development Manager

  1. Grow company revenues by developing new products.2. Manage product certification process.3. Participate in creating, launching, or implementing new products.4. Develop methodology to test and measure products and applications.5. Manage future and existing assigned products, set objectives and report on performance.6. Conduct periodic product analysis and optimize as needed.7. Work with production team to ensure process is efficient.8. Ensure revenue and customer satisfaction goals are met.Product that has already been created:- For Multi channel distribution: Travel Insurance.- For Bancassurance: Motor Vehicle Insurance, Cargo Insurance, Property Insurance, Home Allowance. - For Telemarketing Product: Personal Accident combine with Card Protection Allowance.- For Digital: Motor Vehicle Insurance specified using web base. Show less

• 

  Allianz Insurance

  Jul 2017 - Mar 2019

  Product Development Manager

  1. Grow company revenues by developing new products.2. Manage product certification process to regulator.3. Participate in creating, launching, or implementing new products.4. Develop methodology to test and measure products and applications.5. Manage future and existing assigned products, set objectives and report on performance.6. Conduct periodic product analysis and optimize as needed.7. Ensure revenue and customer satisfaction goals are met.

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  Bolttech

  Mar 2019 - Jul 2021

  Product Development Manager

  1. Grow company revenues by developing new products.2. Participate in creating, launching, or implementing new products.3. Ensure revenue and customers satisfaction goals are met.

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  SeaInsure Indonesia

  Jul 2021 - now

  As Senior Vice President of Operations, I lead strategic planning efforts and oversee a dynamic team to deliver and implement tailored insurance solutions. My responsibilities span across claims, customer service, product development, product registration, and product implementation.I focus on cultivating strong client relationships and driving business expansion, while ensuring operational excellence across these areas so that the company runs smoothly and efficiently.With expertise in product innovation, market analysis, claims management, and customer experience, I am committed to developing solutions that create value for both customers and partners, and to staying ahead of evolving industry trends. Show less As VP of Operation, I lead strategic planning efforts and oversee a dynamic team to develop and implement tailored insurance solutions. With a keen focus and responsible on claim, underwriting, reinsurance, customer service, product development, product registration and product implementation. I cultivate strong client relationships and drive business expansion. My expertise includes product development, market analysis, claim, underwriting, reinsurance, customer service and fostering innovation to stay ahead of industry trends. Show less

  • Senior Vice President Operations

    Jan 2025 - now

  • Vice President Operations and Product Development

    Jan 2024 - Jan 2025

  • Senior AVP Product Management and Operation

    Jul 2021 - Mar 2024