Prasanth Basavaraj

Experience

• 

  Unisys India

  Jun 2012 - Jul 2015

  Software Engineer

  I am part of Unisys from past 3 years as a software engineer. Currently I am working in Enterprise mobility and Asset management projects. Subject matter expertise in Mobile Application management, Content Management and Mobile device Management.involved in transition activities by providing KT to various teams, i was also involved in client implementations during on boarding the customer.Subject matter expertise in Airwatch as a whole. Worked on SCCM 2012 R2 configuration and Management and integrations such as SCCM2CMDB using Seamless connector. Show less

• 

  IBM

  Jul 2015 - Mar 2016

  Technical Services Analyst

  Worked as a account focal and SPOC in mobility operations. Handled AirWatch and Blackberry infra for various IBM customers.

• 

  Reliance Industries Limited

  Apr 2016 - Sept 2017

  Manager

  Working as Mobility Tech lead and handling biggest AirWatch infra with 1.2Lakh devices with HA setup. Point of contact for all escalations and major implementations.

• 

  VMware

  Sept 2017 - Feb 2023

  As a Technical support engineer, I am responsible to handle Workspace ONE global Premier / Enterprise customer and handle the product escalations. Need to Jump on P0/ P1 escalations and resolve the issues with in SLA time by Managing customer experience.

  • Senior Support Services Manager

    Jan 2022 - Feb 2023

  • Support Services Manager

    Jun 2020 - Jan 2022

  • Technical Support Engineer

    Sept 2017 - Jun 2020
• 

  Damian Consulting, Inc.

  Feb 2023 - Nov 2023

  EUC Lead

  Leading the EUC Projects for clients with the requirements of transitions and new deployments.Work on transitions from Workspace ONE to Microsoft Intune and VDI migrations from Horizon to Citrix environments.While ensuring the migrations are smooth, Coach the new team members and end point operations team to deliver the topnotch support experience.

• 

  Zscaler

  Nov 2023 - now

  Technical Account Manager

  Manage, escalate and drive satisfactory resolution of customers technical, service and infrastructure issues based on Zscaler products and technologies.Manage implementation and consulting projects by planning and implementing Zscaler solutions (ZIA, ZPA, ZDX etc.) for customers or service providers.Apprise customers about cloud updates, upgrades and ensure necessary action to maintain availability and customer satisfaction.Monitor reporting and consumption information along with policy configurations of Zscaler technologies at customer sites and make on-going recommendations to enhance overall experience.Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases.Work closely with the Field Sales Team and Customer Success to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract.Create and facilitate communication channels between the account and product management/engineering teams. Show less