Max Appelgate

Experience

• 

  Spherion

  Jun 2008 - Nov 2009

  Desktop Support and IMAC Technician

  Worked on the IBM contract for Burlington Northern Santa Fe. Installation of computer systems and peripherals. User data migration, XP to XP and XP to 7. Assisted with level 2 support issues at Fort Worth location. Lead and created documentation and process for Pointsec encryption project.

• 

  Ogle Schools

  Jan 2009 - Apr 2009

  Contract IT Specialist

  Creating new imaging system, creating higher-end system designs to meet growing needs, implementing more efficient remote support processes, aided in general IT processes to improve efficiency.

• 

  IBM

  Dec 2009 - Jan 2011

  Third Tier Desktop Support Technician

  Responsible for general desktop support ticket resolutions, as well as escalations from 1st and 2nd tier support levels, and from other departments. Responsible for creating and documenting processes for other tiers. Responsible for writing scripts and other automated processes to streamline support efforts.

• 

  Parkland Hospital

  Jan 2011 - Aug 2020

  Work with SEIM, UBA, IDS, IPS, EDR, and a plethora of other tools to protect the systems and network of Parkland Health and Hospital. Provide advanced scripting skills to automate security tasks and analyze/audit various security systems. LANDesk administrator - software packaging, deployment, patch management, reporting/inventory.Creation of hospital computer images.Programming and scripting small applications for management, troubleshooting, and process automation.Aid in third-tier root cause analysis of issues at request of management.Document and create processes for technical tests for support and project teams.Design and implementation of VMWare Horizon Mirage and ThinApp LANDesk administrator - software packaging, deployment, patch management, reporting/inventory.Creation of hospital computer images.Programming and scripting small applications for management, troubleshooting, and process automation.Aid in third-tier root cause analysis of issues at request of management.Document and create processes for technical tests for support and project teams.

  • Security Engineer II

    Nov 2016 - Aug 2020

  • Senior System Engineer

    Nov 2014 - Nov 2016

  • Systems Engineer

    Jan 2011 - Nov 2014
• 

  Equinix

  Oct 2020 - Nov 2022

  Senior Information Security Engineer

  Configured, deployed, and maintained PAM and EDR/NGAV. Scripting in python and powershell to assist in security task automations, from complex deployments to auditing user permissions