Nino Archaia

Experience

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  Tao Private Bank

  Jan 2008 - Jan 2008

  Credit Manager

  • Review loan requests;• Assess clients’ financial status;• Evaluate creditworthiness and risks;• Gather financial data and documentation;• Maintain updated records of loan applications;• Monitor progress of existing loans;

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  Sarke Holding

  Jan 2009 - Jan 2010

  Media Analyst

  • Reading press releases and broadcast coverage and assessing whether stories are favorable or detrimental to clients;• Entering data into client databases;• Making presentations;• Writing reports;• Ensuring set deadlines are met;

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  Geocell - ჯეოსელი

  Apr 2010 - Jun 2019

  • CRM System (bpmonline/terrasoft) administration;• Communication with vendors in case of system error/functional upgrade;• Participation in new/ongoing projects by providing support to build and develop complaint process management;• First point of contact for all customer related issues in terms of technical support;• Managing Trouble Tickets received from Customer Channels and B2B departments;• First/second line support (escalate/close Trouble Tickets) as engineer for Core/Radio Network Units;• Effective internal and external communication regarding customer problems and their resolution process.• Prepare Daily/Monthly/Yearly on demand reports • Calculate ICT units/departments KPIs concerning ICT Units/Departments Trouble Ticket handling;• Pro-active in the development of good relations between technology and Customer Channels/B2B departments to increase effectiveness of customer complaint handling process. Show less

  • Customer Request Handling Specialist

    Jul 2015 - Jun 2019

  • Call center representative

    Apr 2010 - Jun 2015
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  TBC Bank

  Jun 2019 - now

  Product Owner - Customer Journey Expert

  • Define goals and create CIB squad’s vision for development projects.• Understand strategic business needs and plans; Analyse the design of technical systems and business model; Find IT solutions to business requirements.• Communicate with stakeholders including business managers, and development teams (mostly vendors) to make sure the goals are clear and vision is aligned with business objectives.• Follow, monitor all phases and processes of projects and manage changes.• Manage, groom and prioritize product backlog. Show less