Tom Cox

Experience

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  Azure Catering

  Nov 2011 - Jun 2012

  Kiosk Assistant
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  Wandsworth Borough Council

  Aug 2014 - Mar 2015

  Temporary Customer Service Advisor

  I had been a part of the Parking team at Wandsworth Borough Council for 2012, 2013 and 2014 summers on a temporary basis whilst at university.The responsibilities of this role included:-Processing online and postal permit applications. -Dealing with customer enquiries both over the phone and in person at the council reception area.-Dealing with customer complaints and issues regarding parking permits and other parking related queries. -Providing statistical returns for monthly target reports along with stock checking.-Attending internal meetings about the department’s future strategies. Show less

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  TheHouseShop.com

  Jun 2015 - Aug 2016

  Social Media Marketing Intern

  Responsible for managing content across all official TheHouseShop.com social media platforms.The responsibilities of this role include:-Contributing to a 40% increase in Twitter followers and 15% increase in Facebook fans.-Managing and optimising social listening tools for key areas of the property industry in order to provide real time analysis and to inform areas of the business on marketing and sales decisions. -Creating and developing social media campaigns with Facebook Power Editor and Twitter Ads in order to increase brand awareness, develop opportunities with others in our sector and to reach new audiences.- Reporting on social media interaction and performances in order to provide recommendations for our social strategies.- Responsible for uncovering social media analytical data to deliver insight and recommendations for better targeting our customers.- Utilising social management applications in order to respond accordingly to fans, followers and customers who require our assistance as well as finding potential customers.- Assisting the management of TheHouseShop writer’s community as well as producing content about the property sector.- Auditing content strengths and weaknesses of competitors in order to identify potential for our own social platforms.-Creating, producing and editing content for the YouTube channel.- Responsible for ad serving platforms on DoubleClick for Publisher and OCPortal as well as monitoring ad revenue through Google AdSense. Show less

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  Spider PR

  Sept 2016 - Nov 2017

  Social Media Account Executive

  Responsibilities include:Devising and implementing monthly content plans for external clientsProviding day to day community managementReporting on social analytics Supporting PR campaigns with social media amplificationImplementing paid social advertisingProducing native imagery and video content for clientsCollaborating with internal design team to create client designs briefsWriting SEO optimised blog articlesOutreaching and managing social media influencers Show less

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  StrategiQ

  Nov 2017 - Jun 2020

  Social Media Marketer
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  Friel

  Jun 2020 - May 2022

  Digital Marketing Manager
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  Fleximize

  May 2022 - Jan 2023

  Digital Marketing Lead
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  Footprint Digital

  Jan 2023 - now

  Relationship Manager