Garance Lequeurre De Carné

Experience

• 

  FAGUO

  Oct 2016 - Jul 2017

  Sales Staff

  -Manage a team (2 people)-Planning objectives for the day and week (KPI : conversion rate, Attractiveness rate, transformation rate and more)-Open and close the store-Greet customers and offer assistance-Communicate about offers and try to sell additional products-Ask questions to identify customer profile and needs

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  Nannybag

  May 2018 - Aug 2018

  Business Developer

  Commercial development of the Nannybag offer in Dublin - Prospection and follow-up of potential prospects- Updating the CRM- Develop the network of partners (+ 20 closing in 3 months)- Develop the commercial notoriety of Nannybag

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  PSB Entrepreneurship

  Sept 2018 - Sept 2019

  Secrétaire

  PSB Entrepreneurship is an association whose objective is to increase interest in entrepreneurship and to support project leaders.To promote entrepreneurship among PSB Paris School of Business students, the association is committed to :Round tables to discuss different entrepreneurial issues.A contest where students will have to imagine an associative or lucrative project.Testimonials during conferences organized at PSB.A calendar of key events on entrepreneurship to develop your network. Show less

• 

  Thunes

  Sept 2018 - now

  I'm in charge of the Virtual Account Product at Thunes. Main goal: help Business to collect business payment from overseas-Product Roadmap prioritisation (JIRA)-Alignment with stakeholders (Tech, Compliance, Sales, Legal)-Discovery in Payment Industry-Build and share the Product Vision - Management and Prioritization of the backlog (Azure devops)- Interview of the users of the product to identify improvement (Technical team, partners)- Working with a Scrum team - Assist users by soliciting the necessary resources necessary (L1, L2)- Follow claims from the opening of the incident to the resolution and closure (Zendesk)- Identify functional improvements desired by users (Survey, Workshop)- Onboarding the new partners by collecting KYB and management of the CRM (+20 per months)- Carry out the integration of new features in accordance withnorms and standards- Ensure preventive maintenance- To carry out evolutions and updates

  • Product manager

    Jan 2023 - now

  • Product Owner

    Sept 2021 - now

  • Customer Care Officer

    Sept 2018 - Sept 2021