Tanveer Nabi

Experience

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  HCL Technologies

  Jan 2008 - Feb 2009

  TSO

  Technical Service Officer to British Telecom

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  IBM Global Process Services

  Feb 2009 - Jul 2013

  Lead Operations/ Account Subject Matter Expert

  My assignment with KPMG is as Lead Operations/ Account Subject Matter Expert. Daily activities included overseeing and coordinating day to day Incident operational activities for US domain. Job responsibilities with this client are as follows:•Continual Process/Product Improvement. Discussing the “Area of Improvement” for the project with the QA (Quality analyst) team & implement the same in the process.•Training, Coaching and Feedback as per the requirement of an individual team member or entire team.•Monitoring and Auditing incidents/Major incidents created by the analysts.•Maintaining daily dashboard, making presentations for reviewing the performance (CSAT, FCR, PR, AHT, SL)on daily and monthly basis. Reporting the same to the Project manager in the form of simple report with graphs and analysis.•Conducting the Process Adherence audits on a weekly basis and ensuring that all the processes are been followed as defined and no deviation in the same. •Preparing and providing RCA for the escalations marked by client.•Managing the Successful resolution of Incidents within defined Service Level Agreements which includes the escalation, Communication and management of all Incidents and the monitoring of other open incidents, Service Requests and known system problems through to resolution. •Ensuring Correct Incident Categorization, prioritization, identification of root cause issues.•Ensuring key stakeholders throughout the enterprise understand their accountabilities and responsibilities related to the Incident management process •Handling Sev1 bridges efficiently to make sure high impact incidents get the right attention and rigor for resolution within SLA target and by providing accurate and relevant updates in a timely fashion •Building Reports for Incident Management and sharing it with the IT stakeholders Show less

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  Jammu & Kashmir Bank

  Aug 2013 - Mar 2022

  Relationship Executive

  Litigation & Credit Management and Other legal affairs

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  Jammu & Kashmir Toastmasters Club

  Apr 2019 - Nov 2020

  President
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  District 41, Toastmasters International

  Nov 2020 - Mar 2022

  Area Director
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  Jammu& Kashmir Bank

  Jan 2022 - now

  Manager
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  Jammu and Kashmir Bank

  Mar 2022 - Sept 2022

  Executive

  Litigation & Credit Management and Other legal affairs