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Alana Van Der Merwe

Alana Van Der Merwe

Waitron

Followers of Alana Van Der Merwe914 followers
location of Alana Van Der MerweGreater Manchester, England, United Kingdom

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  • Timeline

  • About me

    Project Manager, Emota, part of Inizio Engage XD | C&IT Incentive A-list Winner 2023

  • Education

    • South African Butler Academy

      2011 - 2011
      Service and Hospitality

    • Cape Peninsula University of Technology

      2006 - 2008
      National Diploma Tourism Management

    • University of South Africa/Universiteit van Suid-Afrika

      2008 - 2009
      B.Tech Tourism Management

  • Experience

    • Gino's Restaurant

      Jan 2004 - Apr 2007
      Waitron

      Customer serviceKnowledge of local winesPresentation of dishesFront desk managementEnsure a constant service quality

    • De Volkskombuis

      Apr 2007 - Oct 2007
      Waitron

      Customer serviceKnowledge of local winesPresentation of dishesFront desk managementEnsure a constant service quality

    • Woodfield Country Club

      Nov 2007 - May 2008
      Receptionist

      Customer serviceFront desk managementEnsure a constant service qualityMinor accountingSelling of retailPromotions

    • Banghoek Place

      Sept 2008 - Apr 2009
      Manager

      Meet and greet guestsArrange accommodation and bookingsMinor accountingSelling of retailFront of house management

    • Rustenbosch Guesthouse

      Dec 2008 - Nov 2009
      Receptionist

      Meet and greet guestsArrange accommodation and bookingsMinor accountingSelling of retailFront desk management

    • Middelvlei Wine Farm

      Jun 2009 - Nov 2009
      Tasting Room Assistant

      Meet and greet guestsAssist with wine tastingsMinor accountingSelling of retailFront desk management

    • The Beautiful South Guest House

      Dec 2009 - Aug 2011
      Manager

      Meet and greet guestsArrange accommodation and bookingsFront desk and general managementEnsure a constant service qualityMinor accountingSelling of retailPromotionsMarketingConcierge Services

    • Hidden Valley Wine Estate

      Oct 2011 - Nov 2011
      Tasting Room Assistant

    • Seabourn Cruise Line

      Nov 2011 - Nov 2015

      Handing all guest enquiriesAssist with immigration procedures for ship clearance with the Chief PurserAccountingAssist the Guest Services Manager with situations that may ariseAssist guests with onboard bookingsSupervise my team and ensure all aspects we handle are done so correctly Handing all guest enquiriesAssist with immigration procedures for ship clearance with the Chief PurserAccountingAssist the Guest Services Manager with situations that may ariseAssist guests with onboard bookings

      • Guest Services Supervisor

        Jan 2015 - Nov 2015

      • Guest Services Specialist

        Nov 2012 - Jan 2015

      • Assistant Purser

        Mar 2012 - Nov 2012

      • Stewardess

        Nov 2011 - Mar 2012

    • The Travel Corporation

      Mar 2016 - Sept 2016
      Customer Service Advisor - London Reception Host

      Assist the check in process at the London Reception Centre prior to guests departure from LondonTo promote London and all it has to offer to our guest’s pre and post tripAnswer all pre and post trip queries via email and phoneAssist the check in procedure at the London Reception Centre prior to guests departure from LondonHandle all issues pro-actively and satisfactorilySell and promote London trips and sightseeing options to guestsEffectively communicate with guests, colleagues and related departments within the businessHandle all financial procedures related to the jobAssist with Evan Evans tour dispatch and meeting of guests from the Eurostar Assist with hotel visits and ensure all guests are met and assisted as needed.Pack preparation for the tour directors on the trips Show less

    • Evan Evans Tours (The Travel Corporation)

      Sept 2016 - Feb 2017
      Sales Executive

      Assist the London Sales Manager & Sales Supervisor in increasing third party sales of Evan Evans product range – specifically with partners that sell the products in London, both existing partners as well as introducing and driving new business. The channels that this role will focus on will include Hotel Concierge, Off-Line Ticket Agents and Tourist Information Centres dealing with their guests/walk-by visitors in central London. The role is primarily about building relations with existing partners and the sourcing and setting up of new partnerships. The role also involves daily accounting, book-keeping and helping to reduce aged debt where necessary. To work as an integral part of the Evan Evans’ Sales & Marketing Team alongside the other Sales Representatives and helping to support the Sales Supervisor, the London Sales Manager and the Director of Sales & Marketing. Show less

    • Carrier Luxury Holidays

      Feb 2017 - Sept 2022

      • Agency Sales Co-ordinator

        Feb 2019 - Sept 2022

      • Customer Service, Operations & Admin Supervisor

        Feb 2017 - Feb 2019

    • Inconnection

      Sept 2022 - Dec 2023

      • Senior Project Manager

        Mar 2023 - Dec 2023

      • Project Manager of Events & Incentives at Inconnection

        Sept 2022 - Mar 2023

    • SANI RESORT

      Dec 2023 - Feb 2025
      Sales Manager

    • Emota

      Mar 2025 - now
      Project Manager

  • Licenses & Certifications