Md Suhan Newaz

Experience

• 

  Sonali Bank Limited

  Aug 2018 - Jan 2019

  Intern

  - Assisted customers with online banking setup, troubleshooting login issues, and resolving password reset requests, handled an average of 50 customer inquiries per day.- Identified inefficiencies in the loan documentation process and implemented solutions, reducing processing time from 2-3 hours to 30 minutes to enhance customer experience.- Managed the bank's social media presence, responding to customer inquiries and promoting digital banking services.- Updated and maintained customer records within the bank's database, ensuring accuracy and data integrity. Processed 200+ documents during the internship.- Collaborated with IT personnel to document and troubleshoot common technical issues faced by customers and staff. Show less

• 

  Khondoker Group

  Jun 2022 - Oct 2022

  SMS Traffic Provider; Gateway Monitoring

  - Monitored 10+ gateway machines in real-time, ensuring high availability and SMS traffic throughput for clients.- Analyzed network and system logs proactively, identifying and resolving potential errors to prevent service disruptions.- Followed established playbooks to troubleshoot common gateway issues, maintaining a 98% uptime for critical SMS services.- Collaborated with network engineers to identify root causes of complex gateway problems, suggesting improvements to monitoring and alerting systems. Show less

• 

  Agilant Solutions, Inc.

  Sept 2024 - now

  As a Technician, my role involves diagnosing and repairing a range of laptops, desktops, and printers. I am committed to ensuring high customer satisfaction by keeping clients updated on the status of their systems and addressing their needs promptly. My responsibilities include performing machine installations, implementing Engineering Change Notices, and managing hardware and software upgrades. I also adhere to safety guidelines, complete required training, and report any job site accidents. My role encompasses a broad range of technical support and maintenance tasks, reflecting my adaptability and commitment to excellence in IT support. Show less

  • Computer Hardware Technician

    Feb 2025 - now

  • IT Support Technician

    Sept 2024 - Feb 2025