
Harshil Shah
Customer Service Representative

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About me
Business Student | Strategy, Marketing, Operations
Education

Devasya International Public School - India
-Business/Commerce, General*Analyzed financial statements to identify trends, forecast future performance, and make informed business decisions.*Developed effective marketing strategies to promote products and increase sales, resulting in a 20% revenue growth.*Conducted market research to gather customer insights, assess competition, and identify new business opportunities.*Negotiated contracts and agreements with vendors, partners, and clients to achieve favorable terms and ensure mutual… Show more *Analyzed financial statements to identify trends, forecast future performance, and make informed business decisions.*Developed effective marketing strategies to promote products and increase sales, resulting in a 20% revenue growth.*Conducted market research to gather customer insights, assess competition, and identify new business opportunities.*Negotiated contracts and agreements with vendors, partners, and clients to achieve favorable terms and ensure mutual satisfaction.*Managed budgets, expenses, and cash flow to optimize financial resources and minimize waste.*Built strong relationships with customers, suppliers, and stakeholders to foster collaboration, trust, and loyalty. Show less

Seneca College
2022 -Business Business (BBS)*Conducted market research and analyzed consumer behavior to identify new business opportunities and make data-driven decisions.*Developed and executed effective marketing campaigns to promote products, build brand awareness, and increase sales.*Evaluated financial data and performance metrics to make informed decisions and optimize business operations.*Built and maintained strong relationships with customers, suppliers, and stakeholders to foster collaboration, trust, and… Show more *Conducted market research and analyzed consumer behavior to identify new business opportunities and make data-driven decisions.*Developed and executed effective marketing campaigns to promote products, build brand awareness, and increase sales.*Evaluated financial data and performance metrics to make informed decisions and optimize business operations.*Built and maintained strong relationships with customers, suppliers, and stakeholders to foster collaboration, trust, and loyalty.*Led teams and managed projects to achieve strategic objectives and ensure timely delivery of high-quality outcomes. Show less
Experience

Petro-Canada Lubricants
May 2022 - Sept 2022Customer Service Representative*Resolve customer inquiries and complaints in a timely and professional manner.*Provide exceptional customer service to enhance customer satisfaction and loyalty.*Communicate effectively with customers to identify their needs and provide appropriate solutions.*Demonstrate strong product knowledge and sales skills to promote Petro Canada products and services.*Accurately process customer transactions and maintain cash registers and inventory.

Aishwarriam
Sept 2022 - nowCustomer Service Representative*Respond promptly and courteously to customer inquiries and concerns.*Identify and troubleshoot customer issues to provide effective solutions.*Communicate clearly and effectively with customers via phone, email, or chat.*Document customer interactions and feedback accurately and thoroughly.*Collaborate with team members to resolve complex customer issues and escalate them as needed.*Provide product knowledge and recommendations to customers to meet their needs.
Licenses & Certifications
- View certificate

Business-to-Business Sales (2017)
LinkedInFeb 2023
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