Emma S.

Experience

• 

  Barnardo's

  Apr 2000 - Apr 2001

  Voluntary Sales Assistant

  Responsible for covering the till, ticketing and pricing clothes, colour blocking i.e putting clothes in colour order, sorting out bric a brac, books toys etc. Steaming clothes and displaying them on the shop floor.Have dressed the shop window and have helped out with the shop displays, assisted customers with their purchases, also have experience of general housekeeping such as cleaning, tidying up the shop, making sure that all clothes are on hangers and have a size cube on them, also ensuring that all garments have been steamed and priced. Show less

• 

  Active Resource Business Processing

  Apr 2001 - Apr 2003

  Multi Skilled Administrator

  Working on the Electronic Fund Transfer department dealing with members of the public payroll i.e putting customers wages into the bankWorking on the Lockbox Department dealing the with the charity donations, opening post such as cash, cheques, bankers orders, postal orders, then added them up and doing a till receipt to show the total amountWorking on the Credit Card Processing department dealing with the customer application forms for credit cards and direct debit mandates scanning them into the OCR system and processing them on behalf of the bank Show less

• 

  RWE npower

  May 2003 - Jun 2014

  Multi Skilled SAP Administrator

  Working in the Back Office dealing with inbound calls● Worked on the Losses team dealing with customers who were dissatisfied with Npower and wished to close their accounts.● This involved going into customer's accounts to obtain a final reading and sending them a final bill.● Worked on the Siteworks team.● Liaising with customers who wanted pre-pay meters in their property.● Sending out questionnaires to ascertain the customer's eligibility for a pre-pay meter and document where the customer's require the meters to be situated. ● Sending out contracts/ questionnaires to customers to install meters in their property. ● Working with DGSE'S and RFI'S, ● The information is received from a report from the team manager.● Sending letters out to customers along with meter point information requiring a serial number.● processed applications on the Bulk Upload Team to supply gas and electricity to new customers. ● Used SAP CRM software to upload large numbers of applications, through a combination of scanning and data entry.● Have experience of type 1 applications and manual keys● Deputising ● Processed product transfers, this involved changing the customers tariff/product which needs updating to the new tariff Show less

• 

  Birmingham Community Healthcare NHS Foundation Trust

  Jul 2014 - Aug 2014

  Healthcare Medical Records Clerk

  As part of the Healthcare Medical Records Team scanning the barcodes on the patients file into the Trust System, then filing them away in the Library in numerical order.

• 

  Office of the Public Guardian, Ministry of Justice UK

  Aug 2014 - Jan 2015

  ● Worked on the Registration Team, working in the Ministry of Justice.● Worked on the end to end process.● Confirming notice periods with customers via telephone or letter.● Registering cases● Perforating LPA’s● Stamping LPA’s and sending correspondence to all concerned. ● Have helped out with training new members of the team● Helping out with the team information meeting board, showing stats for the team performance on a weekly basis, dispatch date on a daily basis Show less

  • Staff Engagement Champion

    Dec 2014 - Jan 2015

  • Administration Officer

    Aug 2014 - Jan 2015
• 

  The Insolvency Service

  Feb 2015 - Aug 2016

  Estate Accounts and Scanning Administrator, Business Services Division
• 

  Ministry of Justice UK

  Sept 2016 - Apr 2017

  Administration Officer

  ● Worked on the Registration Team working in the Ministry of Justice.● Confirming notice periods with customers via letter, ● Registering cases and sending correspondence to all concerned.● Inputting and updating information on the IT system SIRIUS. ● Helped out with the team information board, showing stats for the team performance on a daily basis, this shows how many cases have been registered, it also shows the average work rate per hour as a team. It also shows how many cases were in the cabinet to register along with any updates that have been made to SIRIUS.● Updates are uploaded by the SIRIUS Support Team Show less

• 

  Npower Business

  May 2017 - Sept 2017

  Back Office Support Portfolio Protection Specialist Advisor

  ● Worked on Portfolio Protection Team, working BusinessTerminations● Taking inbound calls and making outbound calls ● The notice can be given via Phone, Email or Letter.● Once the notice has been received and accepted, the term is raised on the account.● Forwarded to the processing who notify the customer via email or Letter

• 

  HM Courts & Tribunals Service (HMCTS)

  Sept 2017 - Jun 2021

  ● Worked on the Hearing Support Team dealing with Tax Appeals, the work is put in trays in order of priority.● Creating and updating the Website List for members of the Public to view all the hearings for the following week, and offers them the opportunity to listen into the hearing of their choice via Microsoft Teams.● Taking inbound calls and making outbound calls.● Sending out the Notice of Hearing to all parties i.e Appellant,Appellant’s Representative and HMRC. This is informing them of the Hearing date and location the hearing is taking place.● Dealing with the Cancellations/Withdrawals these come in through the inbox, which are usually sent by the Judges.● Dealing with Tax JR Inbox, this is where I send booking offers out to the Judges asking them for their availability to sit on Hearings. ● Process Schedule 36 Applications where the Hearings are to take place in private, this is where we only inform HMRC.● Dealing with the incoming post● Updating the close sittings and interpreter checks on the Glimr System Show less

  • Health and Wellbeing Team

    Sept 2019 - Jun 2021

  • Administrative Officer - Band E

    May 2019 - Jun 2021

  • Staff Engagement Team

    Jan 2019 - Jun 2021

  • Administration Assistant - Band F

    Sept 2017 - May 2019
• 

  Unemployed at this time

  Jun 2021 - Sept 2021

  Unemployed

  Available for immediate Start, no notice period

• 

  The Insolvency Service

  Sept 2021 - Sept 2022

  Administration Assistant
• 

  Unemployed at this time

  Sept 2022 - Nov 2022

  Unemployed

  Looking for Temporary, fixed term or Permanent Position in Administration. Administration Assistant or Administration OfficerAvailable Immediately

• 

  The Insolvency Service

  Nov 2022 - now

  • Administration Officer

    Feb 2024 - now

  • Administrative Officer

    Jan 2023 - Jan 2024

  • Administrative Assistant

    Nov 2022 - Jan 2023
• 

  Unemployed at this time

  Jan 2024 - Feb 2024

  Unemployed