Kyle Howard

Experience

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  Wyndham Vacation Ownership

  Sept 2012 - Feb 2015

  Facilities Coordinator

  Key member of the corporate HQ relocation project team, moving 1500 employees to the Sea Harbor buildingManaged budget tracking within our department and conduct a monthly profit & loss review for all corporate facilities locationsCoding and processing of invoices from vendors.Certified as an Ergonomic Assessment Specialist, available to assist any employee seeking a safer and more comfortable work environment, as well as reduce work related injuries.Manage vendor leaser contracts for all Wyndham Vacation Ownership propertiesCoordinate interdepartmental meetings and events. Show less

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  Ciber

  Feb 2015 - Feb 2018

  Project Coordinator (The Walt Disney Company)

  Coordinated cross-departmental efforts to schedule and execute outage windows for projects such as storage migrations, application upgrades, OS upgrades, and server/network device refreshes.Collaborated with Project, Technical, and Business Units to define project scope, scheduling requirements, resource availability, and outage windows, minimizing business impact.Communicated with Business Units, Technical Resources, and Change Management teams to ensure pre-work completion and obtain necessary approvals for timely and successful project execution.Leveraged the ServiceNow platform to create and run automated reports, enabling efficient analysis and editing of configuration item data.Developed a custom Configuration Item scheduling function within ServiceNow, in partnership with the ServiceNow Development Team. This function utilized native CI data for real-time updates and comprehensive reporting, eliminating manual entry and reducing errors. Show less

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  ARK Solutions, Inc.

  Feb 2018 - Nov 2019

  Business Analyst (Marriott International)

  Partnered with Analytics Team and iPMO leadership to define, enhance, and document processes, ensuring streamlined operations.Supported the discovery, development, and testing, of enhancement opportunities within the ServiceNow Project Portfolio Management (PPM) application.Collaborated with the Analytics team to deliver up-to-date reports and dashboards using Power BI, ServiceNow Reporting, and Performance Analytics.Maintained and managed the iPMO SharePoint site, ensuring accurate and accessible information.Provided comprehensive support to the Infrastructure Project Management Office, to help facilitate efficient project execution. Show less

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  Marriott International

  Nov 2019 - Jan 2025

  Senior Business Analyst

  Designed, developed, and maintained reports and dashboards in Power BI and ServiceNow, showcasing strong visualization and reporting skills.Developed test plans for ServiceNow reporting and performance analytics dashboards, ensuring seamless yearly platform upgrades.Collaborated with stakeholders throughout the requirements gathering, development, testing, and deployment phases of reports and dashboards.Managed the development and maintenance of the team’s SharePoint site, overseeing the report inventory and data dictionary.Led Power BI report testing and data validation, including Unit Testing, Integration Testing, and User Acceptance Testing, ensuring data accuracy between the SQL data lake and ServiceNow.Exhibited proficiency in incident management using ServiceNow and Jira, effectively tracking and resolving issues.Worked collaboratively in an Agile environment, applying methodology principles to enhance efficiency and streamline delivery processes. Show less