Janine Armstrong

Experience

• 

  The United Church of Canada

  Aug 1999 - Oct 2006

  Program and Human Resources Coordinator

  • Mentored, guided, and trained several teams of volunteers through team building exercises, vision and evaluative processes, and motivational meetings, resulting in focused, effective, and energized teams • Prepared and delivered messages to a large congregation on a regular basis, which honed my effective communication skills and resulted in motivating personal and corporate development • Consulted with colleagues and volunteers on employee relations strategies, such as dealing with personal or emotional counselling by actively listening and providing appropriate resources for individuals• Coordinated and oversaw all activities relating to the Youth Ministry, including developing, managing, and evaluating programs for teens, motivating their participation and growth, and recruiting effective adult volunteers to support the purpose and mission of youth-ministry programs; effective maintenance of these programs required constant evaluation, analyzing, and decision making about future endeavours• Created and recruited an Adult Ministry Team that is responsible for creating intentional programs and events for the ongoing development of the adults in the congregation; this team has proven to be instrumental in renewing the faith of adults and enhancing their participation in the congregation Show less

• 

  The City of Calgary

  Oct 2006 - Dec 2011

  • Provided ongoing support to employees and divisional representatives on processes and training opportunities available, including communication of ongoing training opportunities and events • Conducted training needs assessments by analyzing statistical reports and competency gap analyses, regulatory and legislative standards and Corporate priorities; collaborated with employees’ supervisors to most effectively plan training program schedule and processes based on these analyses • Facilitated training seminars about Customer Service, New Employee Orientation, and Mentoring• Collaborated with larger Learning and Employee Development Team to discuss current and future needs and to map out best routes for maximum effectiveness• Regularly engaged in discussions with management to balance the understanding of training needs within the larger scope of business practices, policies, and needs• Using a new leadership structure, guided a team in planning the details around the annual Employee Development Day for over 1100 staff members; including determining venues, guest speakers, communications, all the while staying within budget and theme with the overarching goals in mind • Maintained PeopleSoft database of information on registration, course information and employee training records and competencies and use this information to report statistical training information to employees, their supervisors and divisional stakeholders• Successfully coached the leaders of the Employee Development Day’s working subcommittees with communication and leadership tools to maximize the effectiveness of their teams and ensure success in the day• Received regular feedback about my ability to deliver excellent service for our internal and external customers using our corporate meeting space; was nominated by my supervisor and selected by a peer group as an example of respectful customer service and was part of a poster ad campaign across our business unit. Show less • Manage incoming telephone and email customer requests, in a professional manner, to ensure quality client service• Engage in problem solving through active listening and intentional questioning to thoroughly and accurately identify and address the needs of each caller, resulting in clear service requests to facilitate customer satisfaction• Follow up with appropriate business units to obtain relevant and accurate data to address citizen requests• Effectively communicate feedback to Business advisors who liaise with business units throughout The City, resulting in streamlined processes and policies• Selected by management to be part of specialized teams: to be part of the training team while onboarding new employees, and conducting follow up calls with clients to ensure excellent customer service levels Show less

  • Training and Program Coordinator

    Apr 2010 - Dec 2011

  • Corporate Contact Representative

    Oct 2006 - Apr 2010
• 

  The United Church of Canada

  Jan 2012 - Jul 2013

  Adult Learning and Worship Program Coordinator

  • In collaboration with the Board, determined next steps to guide the organization through change in overall leadership structure; this includes communication strategies and learning opportunities at various levels of the organization• Developed strategies to support and care for volunteer leaders of small groups; regular communication, training seminars, and online learning opportunities were part of this overall strategy• Regularly assessed the learning needs for adults in the organization; determined best ways to meet those needs by sourcing existing training tools, or developing our own• Successfully created a new small group for young adults in their early 20s and 30s, based on the results of a corporate needs assessment; group quadrupled in size in the first year resulting in individuals growing personally and feeling cared for and connected in• Established a new team to onboard new members to the church and to ensure visitors feel welcome and cared for from their first visit; developed a training seminar to cast the vision and communicate the strategy for this team • Collaborated with other ministry leaders to prepare creative, engaging weekly services that uphold our vision and meet the needs of the members; prepared several theme-specific elements for each week’s service to draw participants in; includes music, video, drama, spoken and written word• Oversaw small group learning opportunities by supporting existing groups and establishing new groups ensuring needs were being met for various people in the community of all age, gender, and spiritual development• Being accountable to the church Council, managed expenses and finances according to budget Show less

• 

  Habitat for Humanity Waterloo Region

  Feb 2014 - Mar 2022

  Founded in 1988, Habitat for Humanity Waterloo Region is a nonprofit organization working toward a world where everyone has a decent and affordable place to call home. Habitat Waterloo Region brings communities together to help families build strength, stability and independence through affordable homeownership. With the help of volunteers, donors, and community partners, we provide a solid foundation for low income families in Waterloo Region. Focused on providing a hand up and not a hand out, Habitat Waterloo Region partners with families willing to complete a specific number of volunteer hours, known as "sweat equity," and to repay an interest-free mortgage.As the Director of Community Outreach, I coordinate the efforts of telling our story in Waterloo Region to develop new and strengthen existing relationships with our various community partners - donors, volunteers, and brand ambassadors. Show less

  • Director of Community Outreach

    Nov 2018 - Mar 2022

  • Interim Chief Executive Officer

    Jan 2021 - May 2021

  • Manager of Volunteers

    Feb 2014 - Nov 2018
• 

  Habitat for Humanity Canada

  Mar 2022 - now

  Senior Manager - Affiliate Programs