Jeff Hamilton

Experience

• 

  Malibu Beach Inn Hotel and Spa

  Aug 2002 - Jul 2005

  Hotel Manager

  DUTIES: OPERATIONS MANAGEMENT FOR 52-ROOM LUXURY BOUTIQUE HOTELSupervised reception/front office operations and staff of fifteen, revenue projections, VIP relations, guest reservations, concierge services, advertising and marketing strategies, etiquette training, customer service standards, branding overhaul, merchandise design and sales, in-house dining.KEY ACHIEVEMENTS:// Increased room occupancy to 101-104% annually from 73% over three years// Increased average room rate by $83 in three years// Increased customer satisfaction by 22% in three years Show less

• 

  Insyght Interactive, Inc.

  Jul 2005 - Aug 2011

  Sr. Project Manager

  DUTIES: PRIMARY ACCOUNT MANAGEMENT AND GLOBAL MARKETING MANAGEMENTManaged global pharmaceutical marketing, medical communications, analytics, venue sourcing, large-scale event planning/execution, compliance, budget management, reconciliation, and reporting, graphic design, print collateral production, asset/brand control, review/approval committee leadership, marketing and meeting services team oversight, 24-hour client support, regular international travel.KEY ACHIEVEMENTS:// Instrumental in crucial early-stage company growth of over 1000% in six years// Managed multiple global client marketing budgets exceeding a combined $25 million annually// Secured and retained enduring partnerships with seven large client corporations Show less

• 

  Pepperdine University

  Aug 2011 - Oct 2014

  Director - International Programs

  DUTIES: PRIMARY LEADERSHIP OF NATIONALLY RANKED #1 STUDY ABROAD DEPARTMENTOversee all marketing, recruitment, full office operations, budget management, insurance and risk preparation and emergency response, disability wellness services, internal trainings, purpose-driven student leader development, web and social media, public relations, office renovations, scholarships, peer department integration, departure preparation and return re-acclimation curricula, student affairs, sustainability, faculty liaison, federal compliance system-wide and reporting, corporation partnerships, seven global location program primary contact, 24-hour program support, regular international travel.KEY ACHIEVEMENTS:// Increased annual program occupancy to 100% from 69% within first year// Increased school-wide participation to 86.5% from 60% – HIGHEST RATE OF ALL U.S. UNIVERSITIES// Implemented signature global emergency and health preparation plan across all locations// Oversaw introduction of Washington DC Internship and Global Education Program// Implemented pace-setting e-signature and paperless document control system Show less

• 

  17hats

  Jun 2016 - Feb 2019

  Director of Operations, Human Resources, and Customer Support

  OVERVIEW: FULL OPERATIONS AND HUMAN RESOURCES OVERSIGHT + DIRECTION OF IN-HOUSE CUSTOMER SUPPORT TEAMThis role includes all aspects of operations leadership including:// Direct Supervisor to team of 25 employees// Human Resources (hiring, retention, separation, internal policies/procedures, benefits, compliance, etc.)// Training and Onboarding// Customer Retention// Product Design, Testing, and Revision// Engineering/Development Team Liaison// Executive Team Liaison// Budget Management and Forecasting// Company Compliance and Regulations, including GDPR Compliance Management Show less

• 

  DigiDems

  Feb 2019 - Mar 2021

  Director of Business and People Operations

  // Primary oversight and execution of large-scale recruitment and hiring initiatives, resulting in over 150 new hires in the course of one year, with a focus on underrepresented populations in Political Technology.// Internal Project Management on key initiatives including Diversity, Equity, and Inclusion evaluation and improvement// Creation of all operations policies and procedures for new company with multiple entities