
Danny Blanchard
Manager

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About me
Customer Service Manager Winners #259
Education

1st
-Administration
Université de Moncton
-2nd year Administration Degree1st to 3rd year Translation Degree

Université de Moncton
2001 - 2006Academic Diploma Business Administration and Management, General and Translation
Université de Moncton
1981 - 1986None 2 years business adm, 3 years translationBusiness Adminstration/Translation
Experience

Elks Men's Wear
Apr 1984 - Feb 1991ManagerStarted at Elks in 1984 as part-time sales associate while going to University. Worked full-time during summer and when the opportunity opened up, was promoted to assistant-manager. In a very short time, I was promoted to manager. I was responsible for scheduling, daily/weekly paperwork, customer service.

Moores the Suit People
May 1991 - Aug 1994Assistant-managerCustomer service, sales and maintenance. Advised customers on their clothing needs. Raised sales through suggestive selling.

Château a Pape
Aug 1994 - Jan 2001Dining room managerAs dining room manager, I was responsible for the scheduling of servers based on business needs and availability. Served tables during busy times. Scheduling training of new servers. Liquor ordering, delivering, stocking. Moores the Suit People

Boston Pizza, Moncton, NB.
Aug 2001 - Feb 2005ManagerFront of House manager for 3 1/2 years

Boston Pizza
Aug 2001 - Feb 2005I partnered with the franchise owners for 3 weeks prior to hiring, to conduct job fairs at different locations throughout Moncton. Scanned through hundreds of resumes to pick the perfect candidates for the job. Successful candidates were not always chosen for experience but also often based on personality. Once servers were hired, oversaw to the training provided by the franchise. I was also making schedules weekly based on business needs and staff availability. Liquor inventory had to be done monthly with random nightly inventories, also did all the liquor ordering. Answered directly to 3 franchise owners. Supervised hiring, training, follow-up as necessary. Responsible for over 20 servers on any given shifts. Ensured continued communication between front of house and heart of house staff. Customer satisfaction was a must.Danny Blanchard Show less
dining room manager
Aug 2001 - Feb 2005Dining room manager
Aug 2001 - Feb 2005

Winners Merchants International
Feb 2005 - Jul 2023Assistant-ManagerHired as Assistant-Manager of Merchandising in 2005, I was responsible for receiving of merchandise daily. Displaying merchandise on floor and training of new associates on merchandising guidelines. Dealing with "Door to Floor in 24" successfully on a daily basis. Re-flowing of areas of responsibility to reflect current in-store, chain wide events. Became Assistant-Manager of Operations in 2006 where I remained until September 2009. As AM of Ops, I was responsible for hiring, training, scheduling of 45+ associates. As an AM of ops, I also assumed the role of Human Resources in the store, dealing with issues arising with associates. I was also responsible for troubleshooting systems, daily balancing of registers, maintenance issues in the store. Show less

TJX Canada – Winners, Marshalls, HomeSense
Feb 2005 - nowHiring, scheduling, training, store operations, maintenance issues, customer service now moved to merchandising manager and looking after receiving and product placement on floor. Product placement, events set-up, working closely with my direct rapports, reporting to SM and DM
Customer Service Manager
Feb 2005 - nowMerchandise Manager
Feb 2005 - Jul 2023Merchandising Manager
Feb 2005 - Jul 2023
Licenses & Certifications

First Aid, NB H&S Certification
Languages
- enEnglish
- frFrench
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