David Flynn

Experience

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  Silicon & Software Systems (S3)

  Jan 2000 - Jan 2002

  Analog Design Engineer

  • Design, layout and verification of mixed signal integrated circuits.• Formulation of circuit specifications.• Documentation of design and verification techniques.

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  Dell EMC

  Jan 2006 - Dec 2015

  • Supervises and coordinates the day-to-day activities of delivery staff in an assigned region. • Develops work schedules and monitors workflow to achieve established goals and objectives• Responsible for recruiting, hiring, and onboarding new employees• Monitors employees' performance and provides ongoing feedback to the individual. • Supports each individual’s development by enabling employees to participate one-on-one, on-the-job, classroom, and computer-based trainings• Interacts with team on a regular basis. Acts as the primary conduit for organizational and corporate communication. Ensures team is aware of ongoing initiatives or upcoming changes Show less

  • Practice Delivery Team Lead, Managed Services

    Apr 2015 - Dec 2015

  • Senior Delivery Specialist, Managed Services.

    Jan 2011 - Mar 2015

  • Technical Support Engineer, Multiple Products (Symmetrix/PowerMAX, VNX Block/File)

    Jan 2006 - Jan 2011
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  Virtustream

  Jan 2016 - Sept 2017

  Manager, Service Delivery, Infrastructure Managed Services (IMS)

  • Supervises and coordinates the day-to-day activities of delivery staff in an assigned region. Develops work schedules and monitors workflow to achieve established goals & objectives• Responsible for recruiting, hiring, and onboarding new employees• Monitors employees' performance and provides ongoing feedback to the individual. • Supports each individual’s development by enabling employees to participate one-on-one, on-the-job, classroom, and computer-based trainings• Interacts with team on a regular basis. • Acts as the primary conduit for organizational and corporate communication. • Ensures team is aware of ongoing initiatives or upcoming changes Show less

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  Dell Technologies

  Oct 2017 - Oct 2022

  • Dell Technologies Managed Services lead for EMEA technical delivery teams in Cork, Cairo and Munich centres.• Responsible for a team of 60 highly skilled engineers across multiple competencies including 3 managers.• Lead through coaching and strong goal setting while fostering and inclusive work environment to ensure all resources reach their full potential.• Achieve service excellence by driving efficiency through automation and process improvement.• Participate in escalation and issue prevention as required• Work closely with global sales teams to ensure delivery readiness to support new business. Show less • Leads highly technical team within IMS Storage competency.• Drive service excellence whilst driving efficiency through automation and process improvement.• ITIL process and service owner and contributor across incident, problem, capacity, change and continual service improvement including disaster recovery.• Build out and ongoing support of dedicated on-call rotation.• Reporting to senior executives and maintenance of relationships.• Staff performance management including coaching and mentoring for optimal efficiency and business growth. Show less

  • Senior Manager (Service Delivery), Dell Technologies Managed Services

    Mar 2020 - Oct 2022

  • Manager, Service Delivery, Infrastructure Managed Services (IMS)

    Oct 2017 - Mar 2020
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  Rubrik, Inc.

  Nov 2022 - now

  Senior Manager, Customer Success