Sanjib Kumar Pal

Experience

• 

  Capgemini

  Nov 2012 - Mar 2021

  Worked with a team of communications specialists (writers, editors, and document control/publishers) who worked together to capture and communicate the best practices of the organization.Wrote user and technical documentation for a telecommunication client including Administration Guide, User Guide, Planning and Installation Guide, Quick Reference Guide, Release Notes etc.Managed the documentation process for multiple projects for Connect client and Mobility solutions.Analyzed software development requirements and determined the deliverables that can be committed for a specific release.Interviewed subject matter experts for source material, conducted reviews of technical content with development and system test teams, tested documentation against product.Participated in product team meetings and communicate the document status, issues and concerns.Fixed documentation bugs to keep the documents updated and improve the quality of the documents by using Salesforce as a defect/bug tracking system. Show less

  • Technical Writing Consultant

    Nov 2012 - Mar 2021

  • Technical Writer

    Nov 2012 - Mar 2021
• 

  Oracle

  Mar 2021 - now

  Principal Technical Writer

  Reviewing REST API strings, UI strings, UI messages, Back-end messages, and seed data and collaborating with PMs to improve quality where necessary. Working with PMs on time to meet the deadline for What’s New (WN), New Feature Summary (NFS), and Help Guides. Working with peers to understand more about the REST API strings, UI strings, UI messages, and Back-end messages review guidelines and the writing standards whenever required.Doing hands-on testing with the application to better understand a feature before writing the WNs, NFS, and Help Guides. Collaborating with SMEs, support, product management, and other associated teams to ensure high-quality deliverables within the committed timelines. Keeping track of customer questions from the communication forums such as Customer Connect, Support Requests (SR's), and other forum sources such as Einstein, and publishing MOS documents or updating the Help Guides as necessary.Working as part of a geographically distributed team and responsible for producing high-quality technical documentation.Working independently with excellent time management skills to collaborate with people who are spread across the globe. Show less