Lilit Harutyunyan

Experience

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  Self-employed

  Aug 2014 - Aug 2015

  Project and Contract Manager

  My responsobilities include:- Contract administration (negotiate, support and manage effective contracts);- Negotiating the terms and conditions in contracts; - Ensuring compliance with the terms and conditions;- Communication management.

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  The WIKID Group

  Apr 2015 - Apr 2016

  Freelance Project Coordinator, Content Writer

  My resposibilities as a project coordinator include:- Coordinate activities, resources and information;- Liaise with CEO to identify and define project requirements, scope and objectives;- Help CEO prepare project proposals, timeframes, schedule and tasks;- Monitor and track project’s progress and handle any issues that arise;- Act as the point of contact and communicate project status adequately to all employees;- UseTrello project management tool to monitor tasks, plans and team building acitivities;- Report and escalate to management as needed;- Create and maintain comprehensive project documentation, plans and reports.My resposibilities as a content writer include:- Research ideas and facts pertinent to the type of content/topic assigned;- Sort out workable ideas by a process of elimination and keep eliminated ideas stored for future reference;- Proofread content for errors or additions and ensure that content is written per instructions;- Ensure that content contains sufficient keywords for search engine optimization;- Manage employee-generated content. Show less

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  Beeline Armenia

  Feb 2016 - Apr 2016

  Customer Service Representative

  My responsibilities include:- Listen and respond to customers’ needs and concerns;- Provide information about products and services;- Take orders, determine charges, and oversee billing or payments;- Review or make changes to customer accounts;- Handle returns or complaints;- Record details of customer contacts and actions taken;- Research answers or solutions as needed;- Refer customers to supervisors, managers, or others who can help.

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  Inecobank CJSC

  Apr 2016 - Jun 2016

  Treasurer

  My responsibilities include:- Providing information about the terms and tariffs of bank services;- Accepting and Providing Cash and other values;- Intrabank/interbank transfers;- Cash withdrawal and account replenishment;- Loans repayment (cash/non-cash);- Accepting/providing references and applications;- Providing daily reports.

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  Ideal Solutions - LLC

  Oct 2016 - Mar 2017

  Project Manager Scrum Master

  My resposibilities include:- Agile Project Management;- Managing and testing various software projects;- Client communication and gathering of requirements;- System prototyping based on client provided requirements;- Writing technical documentation for the products;- Cross-functional team management throughout the whole project life cycle;- Using JIRA for Project Management.

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  Upwork

  Mar 2017 - Jun 2018

  Agile Project Manager, Scrum Master, Scrum Coach

  My responsibilites include:- Facilitating the daily standup,- Helping the team maintain their burndown chart,- Setting up retrospectives, sprint reviews or sprint planning sessions,- Shielding the team from interruptions during the sprint,- Removing obstacles that affect the team,- Encouraging collaboration between the Scrum team and product owner,- Update project plan, track the critical milestones to meet the deadlines, -Prepare weekly reports based on MS project and TFS, - Helping Product Owner writing User stories. Show less

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  Ayvazyan & Partners

  Dec 2017 - Jun 2018

  Sales Service Manager

  - Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs- Partner with marketing department to set and progress towards goals- Identify emerging markets and market shifts while being fully aware of new products and competition status- Bulid sales distribution channels and work on implementing them- Cross-selling, Upselling, downselling

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  Upwork

  Apr 2019 - now

  Project Manager Scrum Master
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  Syntervision

  Apr 2020 - Apr 2022

  Project Manager Scrum Master
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  BIT Studios

  May 2020 - Nov 2022

  Agile Project Manager, Scrum Master
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  Airiam

  Apr 2022 - Apr 2023

  Project Manager Scrum Master
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  Velocitech

  Jun 2023 - Jun 2024

  Agile Project manager/Product Owner

  1. Planning, overseeing and leading projects from ideation through to completion2. Writing/converting project requirements into user stories3. Leading/planning meetings between teams and other stakeholders.4.Help teams and individuals adopt agile practices and methods while embedding agile values and mindsets.5. Coordinating project team members and developing schedules and individual responsibilities6. Implementing IT strategies that deliver projects on schedule and within budget Show less