Elodie Oliver

Experience

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  EuroRSCG Worldwide

  Sept 2003 - Jun 2008

  Infographist

  • Advertising agency specialized in sales promotion and operational marketing• National and international advertising campaigns• Teamwork: generate ideas and help create• Packaging and merchandising of new products ranges• Collaboration and participation in shooting• Create marketing materials: website, billboard, POP, display, leaflet, giveaways, newsletter, catalog, print ad

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  Freelance / Graphic design services

  Jan 2006 - Jan 2008

  Graphic designer (Free-lance)

  • Local clientele• Illustrations, logotypes• Create marketing materials: website, billboard, catalog• Work with different aspects of business: marketing, sales, printing, accounting

• 

  Jacob

  Jul 2008 - Feb 2009

  Team Leader

  • Ready-to-wear: Woman / Underwear / Junior• Lead the team in the Flagship in Montreal• Train and coach the team• Teamwork: maximize clothes and accessories sales in the Boutique• Organize daily meetings and group sessions• Support in cash procedures• New collections setting-up• Collaboration in inventory control

• 

  Nestlé Nespresso SA

  Mar 2009 - now

  Support the National Boutique Director in driving the evolution of the Boutique operational efficiency and development process. The National Retail Operations Coordinator will assist in implementing and constantly updating Nespresso International Boutique Guidance using the retail outlet universe.• Customer service oriented• Innovation, development and continuous improvement projects• Compliance, audit and Boutique Operations Excellence• Budget and sales analysis, forecast and guidance to Boutique Managers• Promotions and events• Vendor liaison, tender and contract• Market visit, benchmark and sharing best practices Show less • Collaboration in Boutique maintenance and development in the luxury Boutique Bar (Flagship) in Montreal• Teamwork: maximize coffee capsules, accessories and machines sales (exceeded targets each year)• Motivate and coach the team to provide exceptional customer service• Lead the team by example in servicing and selling to customers all aspects of the Nespresso system • Customer interactions and complaints resolution• Inventory control management• Support in cash procedures• Participation to special events and opening event Show less

  • National Retail Operations Manager

    Apr 2024 - now

  • National Retail Excellence Specialist

    Jun 2021 - May 2024

  • National Retail Operations Coordinator

    Feb 2015 - Jun 2021

  • Boutique Manager

    Feb 2013 - Feb 2015

  • Assistant Manager

    Mar 2009 - Feb 2013