Balaji M.

Experience

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  Navayuga Infotech

  Jun 2019 - Sept 2019

  Trainee Business Analyst &Implementation Engineer

  •Well-trained in preparing SRS documents based on client requirements.•Trained on the Quixy no-code platform.•Contributed to both product development and client projects through the preparation of SRS and feature documentation.

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  Quixy

  Oct 2019 - now

  Dynamic Associate Customer Success Manager with extensive experience leading teams, implementing ERP solutions across various domains, and enhancing product features to ensure customer success. Proven track record in managing government and non-government clients, driving process improvements, and supporting cross-functional teams. Expertise in no-code platforms, and business analysis, coupled with strong training and recruitment capabilities.•Acted as scrum master, utilizing strong knowledge of SDLC concepts.•Collaborative team work to tackle complex challenges and endless possibilities on theplatform.•Contributed to the planning and setup of CS Team processes for efficiency and effectiveness.•Delivered value to government and non-government clients contributing to their success stories.•Recruitment, both on and off-campus, selection of top candidates with organizational goals.•Trained new team members on analytical, technical, and problem-solving skills. Show less

  • Associate Customer Success Manager

    Apr 2023 - now

  • Associate CS Lead

    Jan 2022 - Mar 2023

  • Customer Success at Quixy

    Jan 2021 - Dec 2021

  • Platform Consultant

    Oct 2019 - Jan 2021